Assistant Store Manager: Lead Guest Service & Growth

William Warren Group; Sacramento (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Team-building Events & Activities

Employee Assistance Program

Pet Insurance

Job summary

StorQuest Self Storage is part of William Warren Group, a family of brands focused on guest experience and community service. The Assistant Store Manager role supports store operations, revenue, and customer care across sites, with emphasis on rental processing, payments, and upselling merchandise and insurance.

The position may be full or part-time and requires weekend availability; it offers a pathway to leadership and growth within a collaborative, guest-focused environment.

Qualifications

• Preferred 1+ years in Customer Service/Sales experience
• Tech Savvy is a plus
• Experience in Cash Handling required
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred

Responsibilities

• Manage all aspects of the rental process including: Converting a sale
• Taking payments
• Selling merchandise
• Offering insurance
• Assists customers with truck rentals at some locations
• Participating in collecting past-due accounts
• Guiding WWP customers on their awesome journey
• Inspecting the stores daily including lock checks
• Maintaining an impeccable facility
• Performs minor maintenance and custodial duties; cleans vacated units on a timely basis
• Contacting vendors when applicable for routine maintenance repairs
• Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely
• Going to the post office

Skills

Customer Service

Sales

Cash Handling

Weekend Availability

Job description

StorQuest Self Storage is part of William Warren Group, a family of brands focused on guest experience and community service. The Assistant Store Manager role supports store operations, revenue, and customer care across sites, with emphasis on rental processing, payments, and upselling merchandise and insurance.

The position may be full or part-time and requires weekend availability; it offers a pathway to leadership and growth within a collaborative, guest-focused environment.