Assistant Store Manager - Lead, Elevate Customer Experience

Vans; Walnut Creek, Northern (CA, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

The North Face is seeking an Assistant Store Manager in Walnut Creek to lead a team of Brand Advocates, ensuring a best-in-class customer experience and brand-aligned operations.

You will partner with the Store Manager to drive profitability, manage staffing, and maintain merchandising standards in a fast-paced retail setting. Prior leadership in retail is required and a high school diploma or equivalent is preferred.

Qualifications

• 2+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.

Responsibilities

• Lead and develop a team of Brand Advocates to deliver best-in-class customer experience.
• Partner with the Store Manager to drive profitability and manage expenses.
• Oversee daily store operations including opening/closing and floor coverage.
• Assist in recruiting, hiring, and onboarding of new team members.
• Provide ongoing training and feedback to staff.
• Maintain visual merchandising standards and product replenishment.

Skills

Leadership

Coaching

Communication

Customer service

Retail software

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software

Job description

The North Face is seeking an Assistant Store Manager in Walnut Creek to lead a team of Brand Advocates, ensuring a best-in-class customer experience and brand-aligned operations.

You will partner with the Store Manager to drive profitability, manage staffing, and maintain merchandising standards in a fast-paced retail setting. Prior leadership in retail is required and a high school diploma or equivalent is preferred.