Assistant Store Manager — Lead Customer Experience & Growth

O'Reilly Automotive Stores, Inc.; Murphy (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

401k plan

Medical insurance

Dental insurance

Vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. This role will lead the team in delivering exceptional service, managing staffing during peak hours, and coaching employees to meet training goals.

The position emphasizes supervising daily store functions, handling returns, processing invoices, and ensuring security procedures are followed.

Qualifications

• Retail leadership experience preferred.
• Strong customer service and coaching skills.
• Multilingual abilities preferred (Spanish).

Responsibilities

• Lead store team to provide excellent customer service.
• Supervise service levels at the retail showroom.
• Coordinate staffing for peak hours and events.
• Coach team members and monitor training progress.
• Ensure phones are answered per policy.
• Oversee buy online/ship to store and transfers.

Skills

Sales Specialist Training

Spanish language fluency

Education

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. This role will lead the team in delivering exceptional service, managing staffing during peak hours, and coaching employees to meet training goals.

The position emphasizes supervising daily store functions, handling returns, processing invoices, and ensuring security procedures are followed.