Assistant Store Manager — Lead, Coach & Drive Sales

O'Reilly Auto Enterprises, LLC; Worcester (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts in Worcester, MA is seeking an Assistant Store Manager to support the Store Manager in sales, service, store appearance, and operations. You will lead the team, manage staffing during peak hours, coach employees, and participate in hiring while ensuring policies and procedures are followed.

Qualified candidates may be bilingual and hold Sales Specialist Training, Assistant Manager Certification, and RSS Certification; additional certifications like Certified Parts

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure staff execute service programs.
• Work with the store manager to ensure adequate staffing during peak hours.
• Assist in setting team member goals, coaching, and training.
• Assist in hiring by participating in interviews and coordinating with management.
• Ensure calls are answered per company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly.
• Manage returns, exchanges, refunds, and ensure proper invoicing of merchandise.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure compliance with work schedules and clocking procedures.
• Perform store opening/closing duties and secure money and premises.
• Assist in maintaining store building, signage, lighting, and service equipment.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts in Worcester, MA is seeking an Assistant Store Manager to support the Store Manager in sales, service, store appearance, and operations. You will lead the team, manage staffing during peak hours, coach employees, and participate in hiring while ensuring policies and procedures are followed.

Qualified candidates may be bilingual and hold Sales Specialist Training, Assistant Manager Certification, and RSS Certification; additional certifications like Certified Parts