Assistant Store Manager – Lead a High-Energy Team

ROSS DRESS FOR LESS; Greenville (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Ross Dress for Less is seeking an experienced Assistant Store Manager to oversee daily store operations and partner with the Store Manager to drive sales, staffing and customer service excellence.

You will supervise Associates, ensure scheduling, payroll, and compliance with company policies, and help recruit, train, and develop a high-performing team in a fast-paced retail environment. English fluency and weekend/evening availability required.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Lead company best practices and maximize productivity while minimizing steps and touches.
• Analyze store reports to evaluate controllable expenses and overall store performance.
• Communicate variances to Company standards to the Store Manager.
• Ensure proper scheduling of Associates to meet business objectives.
• Ensure compliance with State, Local and Federal regulations.
• Ensure scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assist in recruiting, hiring, training and developing non-exempt Associates.
• Ensure compliance of Ross personnel policies and procedures.
• Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assist in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in the facilitation of monthly safety meetings.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Represents and supports the Company brand at all times.
• M aintains and models a professional appearance, in accordance with the Company Dress Code.

Skills

Supervision

Motivate others

Communication

Multitasking

Prioritization

Customer service

English fluency

Flexible hours

Basic math

Job description

Ross Dress for Less is seeking an experienced Assistant Store Manager to oversee daily store operations and partner with the Store Manager to drive sales, staffing and customer service excellence.

You will supervise Associates, ensure scheduling, payroll, and compliance with company policies, and help recruit, train, and develop a high-performing team in a fast-paced retail environment. English fluency and weekend/evening availability required.