Assistant Store Manager - Inspire Teams & Experience

icebreaker; Walnut Creek (CA); On-site; USD 71,635,000 - 107,453,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission opportunities

Job summary

The North Face in Walnut Creek, CA is seeking an Assistant Store Manager to lead, develop, and motivate a team of Brand Advocates to deliver best-in-class customer experiences that reflect our brand values and purpose. You will partner with the Store Manager to drive profitability through excellence in customer engagement, merchandising, operations, and community connection.

This role suits someone with 2+ years of retail leadership experience, a High School Diploma or equivalent, and a track

Qualifications

• 2+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Lead and coach the team to exceed individual and store productivity goals.
• Model exceptional customer service and selling behaviors to inspire the team and create authentic brand experiences.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support the Store Manager in recruiting, hiring, and onboarding with high-caliber talent.
• Provide ongoing training, feedback, and development to team members.
• Promote a respectful, inclusive environment that values diverse backgrounds and perspectives.

Skills

Leadership

Coaching

Customer service

Communication

Team development

Flexibility

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face in Walnut Creek, CA is seeking an Assistant Store Manager to lead, develop, and motivate a team of Brand Advocates to deliver best-in-class customer experiences that reflect our brand values and purpose. You will partner with the Store Manager to drive profitability through excellence in customer engagement, merchandising, operations, and community connection.

This role suits someone with 2+ years of retail leadership experience, a High School Diploma or equivalent, and a track