Assistant Store Manager — Financial Services Leader

cngholdingsinc; Chippewa Falls (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to lead front-line customer service across our family brands in the Wisconsin region. You will embody the company’s values, ensure regulatory excellence, and support daily operations to deliver outstanding service.

The role requires strong communication, cash handling, and the ability to educate customers on available financial products, while escalating issues when needed and maintaining compliance with policies.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation with valid license and insurance.
• A commitment to our core values of accountability, inclusivity, transparency, and focus.

Responsibilities

• Educate customers on the product portfolio and present options that meet their needs.
• Escalate issues to the store manager, DDO, and corporate office when needed.
• Answer telephone inquiries and respond to customer applications or requests.
• Perform outbound customer sales, courtesy, and collection calls per regulations.
• Respond professionally and clearly to customers, ensuring they feel supported.
• Interact with customers using active listening to confirm information and diffuse complaints.
• Handle currency, cash, and coins, manage cash drawer, and deposits as required.
• Balance batch receipts with store reports and resolve discrepancies.
• Process transactions including loans, check cashing, and Net Spend per policy.
• Comply with federal/state regulations and company policies; complete trainings.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Written communication

Multitasking

Autonomy

Education

High school diploma / GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to lead front-line customer service across our family brands in the Wisconsin region. You will embody the company’s values, ensure regulatory excellence, and support daily operations to deliver outstanding service.

The role requires strong communication, cash handling, and the ability to educate customers on available financial products, while escalating issues when needed and maintaining compliance with policies.