Store Manager - Cash & Customer Experience Leader

CNG Holdings, Inc; Franklin (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

CNG Holdings, Inc. is seeking a Store Manager in Wisconsin to oversee daily operations and profitability across one or more store locations. You will lead staff, drive sales, ensure excellent customer service, and maintain strict cash handling controls.

The role requires 2+ years in sales and customer service, plus at least 1 year of supervisory experience. You will manage schedules, train teams, and ensure compliance with federal regulations and company policies.

Qualifications

• High school diploma or GED or equivalent experience.
• 2+ years of experience in sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs; ability to multitask and lead store operations.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options to meet their needs.
• Interact with customers using active listening to confirm information and diffuse complaints.
• Escalate issues to the District Director of Operations and Corporate Office if needed.
• Handle and count currency, cash, and coins, including deposits and cash drawer management.
• Balance batch receipts with store sales reports and resolve over/short discrepancies.
• Process all transactions accurately per company policy (loans, check cashing, Net Spend).
• Coordinate operations, development, and training to achieve metric targets.
• Maintain store staff schedule and provide coverage for other district stores.
• Assist District Director of Operations with recruiting, selection, and onboarding of Assistant Store Managers.
• Perform other duties as assigned.

Skills

Customer service

Sales

Cash handling

Leadership

Communication

Multitasking

Time management

Attention to detail

Education

High school diploma / GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking a Store Manager in Wisconsin to oversee daily operations and profitability across one or more store locations. You will lead staff, drive sales, ensure excellent customer service, and maintain strict cash handling controls.

The role requires 2+ years in sales and customer service, plus at least 1 year of supervisory experience. You will manage schedules, train teams, and ensure compliance with federal regulations and company policies.