Assistant Store Manager: Elevate Customer Experience & Ops

Reid Stores LLC; City of Batavia (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Company Discounts

Significant Fuel Discounts

Paid Time Off

401K

Referral Bonus

Job summary

Reid Stores LLC is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader in delivering exceptional customer service. You will supervise team members, maintain standards, and drive store profitability, while ensuring a clean, welcoming environment for every customer.

The role emphasizes supervising staff, merchandising support, compliance with safety regulations, and payroll-related tasks.

Qualifications

• 21 years of age
• High School Diploma or equivalent
• Able to work at least 40 hours/week, including weekends
• Experience Preferred
• Valid Driver’s license
• Reliable transportation
• Serve Safe certified, preferred
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins
• Ability to clearly assess and validate customer identification
• Ability to understand operating instructions for lottery, POS systems and other equipment

Responsibilities

• Deliver prompt, friendly, and professional service to every customer
• Prepare fresh food and made-to-order items following quality and cleanliness standards
• Promote and assist customers with enrolling in My Crosby’s Rewards
• Drive sales through suggestive selling and add-on recommendations
• Handle customer concerns and resolve issues when the Team Leader is not present
• Oversee daily operations to ensure efficiency and profitability
• Maintain store cleanliness, organization, and brand standards
• Support merchandising, promotions, and inventory management
• Ensure compliance with food safety, tobacco, alcohol, and company regulations
• Communicate effectively with team members and leadership
• Train, coach, and support store associates
• Assist with scheduling and maintaining staffing levels
• Provide feedback on employee performance and development
• Foster a positive, respectful, team-oriented work environment
• Assist with inventory control, audits, and reporting
• Support cash handling and daily bank deposits
• Review timekeeping and assist with payroll processing
• Report discrepancies and maintain accurate records
• Maintain safe and secure store environment
• Follow opening/closing procedures and cash security policies
• Monitor equipment, cleanliness, and store conditions
• Report maintenance or safety concerns promptly

Job description

Reid Stores LLC is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader in delivering exceptional customer service. You will supervise team members, maintain standards, and drive store profitability, while ensuring a clean, welcoming environment for every customer.

The role emphasizes supervising staff, merchandising support, compliance with safety regulations, and payroll-related tasks.