Assistant Manager

S&G Stores; New Hudson (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

S&G Stores is seeking an Assistant Manager to directly support the store manager and help ensure efficient operations, sales, and profitability while maintaining asset controls. The role requires managing staff, enforcing policies, and aligning with store goals to deliver excellent customer service.

The candidate should have a high school diploma or GED, retail experience, and prior supervisory exposure. Training programs and strong communication are essential.

Qualifications

• High school diploma or GED required.
• Retail experience and customer service background required.
• Prior supervisory experience preferred.
• Completion of Assistant Store Manager Training program and other company training required.
• Good understanding of company systems and technology.
• Excellent communication skills and ability to resolve issues.

Responsibilities

• Provides customer service leadership and direction for entire store and team of employees in the same location.
• Ensures employees follow all Company policies.
• Maintains clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by developing leaders and empowering employees.
• Responds quickly to emergencies for safety and security of customers and employees.

Skills

Customer service

Leadership

Communication

Problem solving

Retail knowledge

Education

High School Diploma or GED

Tools

Company systems

Job description

Summary

An Assistant Manager at S&G serves as direct support of the store manager; ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly manages employees and works closely with Store Manager to ensure the store maximizes sales and profits while maintaining asset controls.

Responsibilities

• Provides customer service leadership and direction for entire store and team of employees working in the same location
• Ensures that employees follow all Company policies
• Promotes and maintains a clean and organized store appearance inside and out
• Fosters an environment focused on customer service and satisfaction
• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
• Ensures the store maximizes sales and educates staff on selling initiatives
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion

Experience Requirements

• High School Diploma or GED
• Retail experience / Customer Service Experience Required
• Previous supervisory experience preferred
• Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications
• Good understanding of Company systems and technology
• Excellent communication skills and the ability to research and resolve issues
• Knowledge of retail business management practices
• Knowledge of all types of store transactions and related programs
• Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job

Requirements

• Vehicle required to conduct price surveys
• Ability to occasionally lift objects up to 50 pounds
• Ability to frequently lift objects up to 10 pounds
• Ability to rarely perform repeated climbing and fine hand manipulations
• Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
• Ability to frequently perform repeated bending and reaching
• Ability to continuously perform repeated simple hand grasping
• Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
• Ability to stand for an entire shift if/as required

Additional Requirements

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
• Has necessary means to conduct area pricing surveys

Preferred Managerial Attributes

• Exhibits strong leadership qualities and a desire to succeed
• Serves as coach to employees by modeling appropriate workplace behavior
• Interacts positively with employees by seeking input and providing appropriate feedback

Seeks opportunities for employees to develop skills

Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce

Understands, actively demonstrates and promotes the principles of the customer service initiatives

Creates excitement around Company initiatives in order to drive sales goals

Empowers employees to make non-personnel related decisions in absence of immediate Manager

Fosters a work environment where good performance is recognized and rewarded