Assistant Manager

S&G Stores; Michigan; On-site; USD 42,000 - 54,000; Full time

Job summary

S&G Stores is seeking an Assistant Manager to directly support the store manager in running the store efficiently and in compliance with laws and company policies. The role involves supervising staff, driving sales, and maintaining asset controls.

The ideal candidate has retail or customer service experience, and completion of relevant supervisory training. This position requires a flexible schedule including weekends and evenings to meet retail demands.

Qualifications

• Strong communication skills and ability to resolve issues.
• Solid understanding of retail business management practices.
• Knowledge of all types of store transactions and related programs.
• Awareness of safety protocols and incident handling.

Responsibilities

• Provides customer service leadership and direction for the entire store and team of employees at the location.
• Ensures that employees follow all Company policies.
• Maintains a clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by developing leaders and empowering employees.
• Responds quickly to emergencies for safety and notifies responsible individuals.
• Ensures merchandising and marketing programs are executed properly with correct sign placement.
• Educates staff on selling initiatives to maximize sales.
• Monitors store activities to ensure proper transactions are conducted.
• Ensures foodservice products are fresh by rotating stock and removing outdated items.
• Ensures timely completion of required store reports and performance appraisals.

Skills

Communication skills

Retail knowledge

Leadership / supervisory skills

Store transactions knowledge

Safety awareness

Education

High School Diploma or GED

Job description

Summary: An Assistant Manager at S&G serves as direct support of the store manager; ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly manages employees and works closely with Store Manager to ensure the store maximizes sales and profits while maintaining asset controls.

Responsibilities

• Provides customer service leadership and direction for the entire store and team of employees working in the same location.
• Ensures that employees follow all Company policies.
• Promotes and maintains a clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by working to develop leaders, empower employees, and encourage increased employee productivity.
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan‑ogram integrity and appropriate sign placement.
• Ensures the store maximizes sales and educates staff on selling initiatives.
• Monitors store activities to ensure that transactions are taking place in the proper manner.
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products.
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion.

Experience Requirements

• High School Diploma or GED.
• Retail experience / Customer Service Experience required.
• Previous supervisory experience preferred.
• Completion of the Assistant Store Manager Training program and other relevant courses.

Company Required Training Programs And Required Certifications

• Good understanding of Company systems and technology.
• Excellent communication skills and the ability to research and resolve issues.
• Knowledge of retail business management practices.
• Knowledge of all types of store transactions and related programs.
• Knowledge of ways to handle customer and employee injuries, incidents and accidents.

Physical Job Requirements

• Vehicle required to conduct price surveys.
• Ability to occasionally lift objects up to 50 pounds.
• Ability to frequently lift objects up to 10 pounds.
• Ability to rarely perform repeated climbing and fine hand manipulations.
• Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling.
• Ability to frequently perform repeated bending and reaching.
• Ability to continuously perform repeated simple hand grasping.
• Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler.
• Ability to stand for an entire shift if/as required.

Additional Requirements

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods.
• Has necessary means to conduct area pricing surveys.

Preferred Managerial Attributes

• Exhibits strong leadership qualities and a desire to succeed.
• Serves as coach to employees by modeling appropriate workplace behavior.
• Interacts positively with employees by seeking input and providing appropriate feedback.
• Seeks opportunities for employees to develop skills.
• Identifies and attracts outgoing, customer-focused individuals to build a customer-driven workforce.
• Understands, actively demonstrates and promotes the principles of the customer service initiatives.
• Creates excitement around Company initiatives in order to drive sales goals.
• Empowers employees to make non-personnel related decisions in the absence of immediate Manager.
• Fosters a work environment where good performance is recognized and rewarded.