Assistant Store Manager — Customer Experience Leader

Roses Discount Stor; Baker (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Roses Express in Baker, LA is seeking a Customer Service Lead to drive day-to-day operations and ensure an exceptional shopping experience for customers and associates. The role focuses on visible leadership on the sales floor, effective two-way communication with the team, timely task completion, and adherence to company policies to maximise sales and store profitability.

Strong English communication is required.

Qualifications

• High School diploma or GED.
• 1-2 years of related experience in retail customer service.
• Fundamental reading and math skills.
• Ability to effectively communicate in English.

Responsibilities

• Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.
• Adhere to assigned work schedule in order to provide predictability in workload scheduling.
• Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.
• In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.
• Review daily staffing
• Evaluate recovery needs
• Conduct recovery blitzes at 2, 4, 6 and 8
• Monitor fitting room, selling floor and sizing recovery
• Communicate cleanliness expectations and inspect for completion prior to sign off
• Conduct effective hand off to incoming MOD or provide communication for opening MOD
• Provide support to store management as requested.

Skills

Customer service

English communication

Education

High School diploma or GED

Job description

Roses Express in Baker, LA is seeking a Customer Service Lead to drive day-to-day operations and ensure an exceptional shopping experience for customers and associates. The role focuses on visible leadership on the sales floor, effective two-way communication with the team, timely task completion, and adherence to company policies to maximise sales and store profitability.

Strong English communication is required.