Assistant Store Manager/Key Carrier

Roses Discount Stor; Baker (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Roses Express in Baker, LA is seeking a Customer Service Lead to drive day-to-day operations and ensure an exceptional shopping experience for customers and associates. The role focuses on visible leadership on the sales floor, effective two-way communication with the team, timely task completion, and adherence to company policies to maximise sales and store profitability.

Strong English communication is required.

Qualifications

• High School diploma or GED.
• 1-2 years of related experience in retail customer service.
• Fundamental reading and math skills.
• Ability to effectively communicate in English.

Responsibilities

• Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.
• Adhere to assigned work schedule in order to provide predictability in workload scheduling.
• Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.
• In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.
• Review daily staffing
• Evaluate recovery needs
• Conduct recovery blitzes at 2, 4, 6 and 8
• Monitor fitting room, selling floor and sizing recovery
• Communicate cleanliness expectations and inspect for completion prior to sign off
• Conduct effective hand off to incoming MOD or provide communication for opening MOD
• Provide support to store management as requested.

Skills

Customer service

English communication

Education

High School diploma or GED

Job description

Roses Express 672
Baker Regional S/C
250 Main Street
Baker, LA 70714, USA

Description

Position Purpose

Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience. Ensure: leaders are visible on the sales floor at all times. Effective two-way communication takes place between management and associates. Tasks are completed in a timely manner. Associates are happy and more productive, resulting in a great in-store experience for Associates and Customers.

Job Scope

This position coordinates the work of Customer Service Associates.

This position has no direct budgetary accountability.

Essential Functions

1) Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.

2) Adhere to assigned work schedule in order to provide predictability in workload scheduling.

3) Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.

4) In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.

5) Review daily staffing

7) Evaluate recovery needs

8) Conduct recovery blitzes at 2, 4, 6 and 8

9) Monitor fitting room, selling floor and sizing recovery

10) Communicate cleanliness expectations and inspect for completion prior to sign off

11) Conduct effective hand off to incoming MOD or provide communication for opening MOD

12) Provide support to store management as requested.

Qualifications and Skills Required

High School diploma or GED

1-2 years of related experience in retail customer service

Fundamental reading and math skills

Ability to effectively communicate in English

Working Conditions

Retail store environment where extended periods of standing are required

Retail store stockroom environment subject to fluctuations in temperature

Occasional lifting and maneuvering of merchandise and displays

Frequent lifting and maneuvering of merchandise and displays

Exposure to dust and extreme temperatures while unloading trailers

Scheduled work hours may vary, to include evenings and weekends

Occasional use of ladders required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.