Assistant Store Manager — Customer Experience & Cash Ops

cngholdingsinc; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

CNG Holdings, Inc. in Texas is seeking an Assistant Store Manager to lead customer service excellence, educate customers on the product portfolio, and ensure regulatory compliance across Check N Go, Allied Cash Advance, and Cash Store brands.

You will handle cash transactions, balance end-of-day receipts, and respond to inquiries while maintaining a strong store presence and embodying the company values of accountability and integrity.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Responsibilities

• Educate customers on the product portfolio by presenting options that meet their needs.
• Escalate issues to the store manager, District Director of Operations, or corporate office if unresolved.
• Answer telephone inquiries and respond to customer applications and requests.
• Perform outbound customer sales, courtesy, and collection calls per regulations and procedures.
• Explain solutions professionally to ensure customers feel supported and valued.
• Interact with customers using active listening to confirm information and diffuse complaints.
• Handle and count currency, cash, and coins; manage a cash drawer and deposits.
• Balance batch receipts with store sales reports and resolve discrepancies.
• Perform customer verifications and process transactions including loans, check cashing, and Net Spend.
• Comply with federal/state regulations and company policies; complete trainings.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Written communication

Microsoft Office

Multitasking

Autonomous work

Driver's license

Education

High school diploma or GED

Equivalent experience

Tools

Microsoft Office

Job description

CNG Holdings, Inc. in Texas is seeking an Assistant Store Manager to lead customer service excellence, educate customers on the product portfolio, and ensure regulatory compliance across Check N Go, Allied Cash Advance, and Cash Store brands.

You will handle cash transactions, balance end-of-day receipts, and respond to inquiries while maintaining a strong store presence and embodying the company values of accountability and integrity.