Assistant Store Manager: Customer-Driven Leader

Goodwill-Central-Coast; Watsonville (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Central Coast in Watsonville, CA is seeking an Assistant Store Manager to oversee store operations in the Store Manager’s absence and to guide staff in delivering outstanding donor and customer service.

You’ll handle opening/closing, sales transactions, stock rotation, donations preparation for transfer, and coordination with the central processing plant, all while maintaining a safe, clean, and welcoming store environment.

Qualifications

• High school diploma or equivalent.
• One year of sales experience or equivalent; six months in a lead sales associate capacity.
• Basic math ability.
• Familiarity with Goodwill Central Coast policies and cash registers.
• Ability to communicate effectively in English; basic Spanish helpful.

Responsibilities

• Oversee store operations in the Store Manager’s absence and ensure store staff deliver customer service according to defined procedures.
• Guide staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.
• Provide input to the Store Manager on staff performance appraisals and counseling.
• Provide outstanding Donor and Customer service.
• Greet store customers; offer assistance and suggestions to customers in making product selections.
• Complete customer transactions, following all cash handling and cash register procedures.
• Perform defined store opening/closing procedures.
• Conduct frequent training with staff.
• Place/display inventory on the sales floor, following defined procedures.
• Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
• Assist with stock rotation and markdowns as directed by the Store Manager or designee.
• Prepare store donations and rotated merchandise for transfer to the central processing plant.
• Identify donated items for e-commerce.
• Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.
• Ensure the store sales floor is clean and organized at all times, providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors.

Job description

Goodwill Central Coast in Watsonville, CA is seeking an Assistant Store Manager to oversee store operations in the Store Manager’s absence and to guide staff in delivering outstanding donor and customer service.

You’ll handle opening/closing, sales transactions, stock rotation, donations preparation for transfer, and coordination with the central processing plant, all while maintaining a safe, clean, and welcoming store environment.