Assistant Store Manager - Auto Parts Growth & Benefits

O'Reilly Auto Parts; Toledo (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Stock Purchase Plan & 401k starting

Medical, Dental, Vision Insurance

PTO and Paid Time Off

Team member health/wellbeing programs

Tuition educational assistance

Job summary

O'Reilly Auto Parts in Toledo, OH is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the store team during the Manager's absence and on opposing shifts.

Bilingual candidates are encouraged to apply; the position offers growth opportunities and a comprehensive benefits package including PTO, 401k with employer contributions, and medical/dental/vision insurance.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is up to date.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure qualified hires.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Make sure all team members are complying with company policies and clock in/out accordingly.
• Perform all store opening/closing duties, day end procedures, and secure money/deposits according to policy.
• Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Education

Certified Parts Professional Certification

ASE Certification

Job description

O'Reilly Auto Parts in Toledo, OH is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the store team during the Manager's absence and on opposing shifts.

Bilingual candidates are encouraged to apply; the position offers growth opportunities and a comprehensive benefits package including PTO, 401k with employer contributions, and medical/dental/vision insurance.