Assistant Store Manager

Goodwill Industries International, Inc.; Novato (CA); On-site; USD 63,273 - 77,334; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible healthcare spending account

Mental health & wellbeing employee assistance program

Job summary

Goodwill Industries International, Inc. is seeking a dynamic individual to lead daily operations at their Novato retail store. Key responsibilities include managing team performance, ensuring excellent customer service, and achieving operational goals. Candidates should have at least one year of retail management experience and a commitment to community engagement.

This position offers a competitive salary starting at $70,304 and includes various benefits like medical, dental, and retirement plans.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One year of retail management experience.
• One year of customer service experience.

Responsibilities

• Develop and execute retail operations plan to achieve financial goals.
• Manage payroll and operating costs within budget.
• Ensure Team Members deliver excellent customer service.

Skills

Retail management experience

Customer service experience

Proficient in Microsoft Office Suite

Ability to speak and read English proficiently

Education

High School Diploma, GED, or equivalent work experience

Job description

Location & Compensation

936 7th Street, Novato, California 94945

Pay Range: Minimum $70,304.00. Eligible for monthly performance bonus up to $1,000 based on performance goals.

Position Description

Leads the daily operations of the sales floor at a Retail Store location of Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training & development of store Team Members.

Responsibilities

• Develop and execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitor product levels (floor work, as‑is, recycle, trash, seasonal back stock) daily to meet the bottom line sales budget.
• Manage payroll and operating costs within budget.
• Ensure Team Members deliver excellent customer service to donors and customers, de‑scalating situations and finding appropriate solutions.
• Maintain a clean, well‑kept store that reflects the Goodwill brand.
• Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador.
• Act as key holder for the store, closing shift manager, and backup to the Store Manager.
• Process complex sales transactions, including customer returns.
• Travel to other Goodwill of the San Francisco Bay locations to assist stores and attend training; transfer to different stores as business needs dictate.
• Partner with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with policies and regulations.
• Maintain regular, consistent in‑person attendance.
• Build a high‑performing team and manage performance (coaching, discipline, performance‑improvement plans, and annual reviews), staffing, compensation, and development.
• Play a critical role in driving company culture change and change‑management processes.
• Perform other related duties as assigned.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One year of retail management experience.
• One year of customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable.
• Ability to speak and read English proficiently.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• Medical, dental & vision insurance
• Retirement fund
• Professional development training
• Commuter benefits
• Flexible healthcare spending account
• Mental health & wellbeing employee assistance program

Equal Opportunity Employment

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, applicable qualified applicants with arrest and conviction records will be considered. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.