Assistant Manager

Goodwill Industries International, Inc.; Town of Oakland (WI); On-site; USD 63,273 - 77,334; Full time

Job summary

Goodwill of the San Francisco Bay is seeking a Sales Floor Manager to lead daily operations on the Oakland floor, drive customer service excellence, and manage inventory and budgets. The role includes coaching staff, acting as key holder, and supporting store-wide initiatives.

The candidate will have at least one year of retail management and customer service experience, with strong English communication and proficiency in Microsoft Office. A background check and drug screen are required.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• At least one year of retail management experience.
• At least one year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to pass a background check and drug screen (where applicable).
• Strong written and verbal English proficiency.

Responsibilities

• Lead the daily operations of the sales floor, ensuring strong team performance and customer service.
• Execute the retail operations plan to meet daily, monthly, quarterly, and yearly financial objectives.
• Monitor product levels, manage inventory, and meet sales budget targets.
• Control payroll and operating costs to align with budget and financial goals.
• Train, coach, and evaluate store Associates, providing performance feedback and development plans.
• Act as key holder, closing shift manager, and backup to the Store Manager.
• Travel to other Goodwill Bay locations for support, training, and business needs.
• Collaborate with support areas to ensure compliance and business success.

Skills

People leadership

Customer service

Strategic decision making

Change management

Financial management

Strategic partnerships

Education

High school diploma / GED

Tools

Microsoft Office Suite

Job description

Job Summary

Sales Floor Manager – Goodwill of the San Francisco Bay, 3525 Macarthur Blvd, Oakland, CA 94619. Minimum salary: $70,304.00 with a monthly performance bonus up to $1,000 based on performance goals.

Key Responsibilities

• Lead the daily operations of the sales floor, ensuring strong team performance and customer service.
• Execute the retail operations plan to meet daily, monthly, quarterly, and yearly financial objectives.
• Monitor product levels, manage inventory, and meet sales budget targets.
• Control payroll and operating costs to align with budget and financial goals.
• Maintain store cleanliness and brand‑consistent appearance.
• De‑escalate customer situations and resolve issues appropriately.
• Serve as a Goodwill ambassador, promoting the organization’s mission to the community.
• Train, coach, and evaluate store Associates, providing performance feedback and development plans.
• Act as key holder, closing shift manager, and backup to the Store Manager.
• Process complex sales transactions, including returns.
• Travel to other Goodwill Bay locations for support, training, and business needs.
• Collaborate with support areas (Asset Protection, HR, Safety, Finance, Learning & Development) to ensure compliance and business success.
• Maintain regular in‑person attendance and manage staffing and compensation for the team.
• Drive culture change and change‑management initiatives.
• Perform additional duties as assigned.

Key Competencies / Enabling Attributes

• People Leadership – Inspire and develop a high‑performing team while fostering trust and collaboration.
• Talent Acquisition – Recruit, motivate, and retain top talent.
• Customer Excellence – Deliver “wow” experiences that exceed donor and customer expectations.
• Strategic Decision Making – Apply sound business judgment and financial acumen.
• Change Management – Embrace and lead change and innovation.
• Financial Management – Understand team performance and its impact on the Mission’s financial success.
• Strategic Partnerships – Build relationships inside and outside the organization.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• At least one year of retail management experience.
• At least one year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to pass a background check and drug screen (where applicable).
• Strong written and verbal English proficiency.

EEO Statement

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex, national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.