Assistant Store Manager

Goodwill Industries International, Inc.; Hayward (CA); On-site; USD 63,273 - 77,334; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development training

Job summary

Goodwill Industries International, Inc. is looking for a Retail Manager in Hayward, California. In this role, you will develop and execute a retail operations plan to achieve financial goals and ensure high levels of customer service.

Qualified candidates should have a high school diploma or equivalent and a year of experience in retail management and customer service. The position offers benefits including medical, dental, and vision insurance.

Qualifications

• 1 year of work experience in retail management.
• 1 year of customer service experience.
• Ability to pass a background check and drug screen.

Responsibilities

• Develop and execute a retail operations plan to achieve goals.
• Monitor product levels to meet sales budget targets.
• Ensure team members deliver excellent customer service.

Skills

Retail Management

Customer Service

Microsoft Office Suite

Education

High School Diploma, GED, or equivalent work experience

Job description

Job Overview

Location: 21994 Mission Blvd, Hayward, California 94541.
Pay range: Minimum $70,304.00.
Monthly performance bonus: up to $1,000 based on performance goals.

Responsibilities

• Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitor product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to meet sales budget targets.
• Manage payroll and operating costs to stay within budget.
• Ensure team members deliver excellent customer service to donors and customers.
• De‑escalate customer situations and find appropriate solutions.
• Maintain a clean, well‑kept store that reflects the Goodwill brand.
• Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador.
• Lead day‑to‑day sales floor operations and ensure Retail Store Associates and Customer Service Managers are properly trained and fulfill their duties.
• Serve as key holder for the store, closing shift manager, and backup to the Store Manager.
• Process complex sales transactions, including customer returns.
• Ensure team members operate per company standards and procedures.
• Travel to other Goodwill of the San Francisco Bay locations as needed to assist other stores and attend trainings.
• Transfer to different stores as business needs arise.
• Partner with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with policies, procedures, and regulations.
• Maintain regular and consistent in‑person attendance.
• Build a high‑performing team and provide performance management (coaching, discipline, performance improvement plans, and annual reviews).
• Handle staffing, compensation, and development of team members.
• Play a critical role in driving company culture change efforts and change management processes.
• Perform other related duties as assigned.

Competencies / Enabling Attributes

• Leading Your People – Effectively engage and inspire others to become proud members of Goodwill by being a role model in every action and interaction.
• Acquires and Retains Top Talent – Create and motivate the highest quality workforce to ensure Goodwill becomes a best‑in‑class organization.
• Fosters a Foundation of Trust – Establish an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develop strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
• Leading Performance – Deliver high performance results through effective decision‑making, planning, and execution to exceed customer expectations.
• Manages Performance and Results – Develop and execute plans that drive accountability for operational success.
• Makes Sound and Timely Decisions – Model managerial courage, business acumen, and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations – Establish an attitude and commitment to “wow” the customer.
• Leading the Business – Possess the knowledge and expertise to lead operations, deliver results, control budget, and drive business growth.
• Applies Business and Financial Reasoning – Understand how the team’s performance and financials contribute to the success of the Goodwill Mission.
• Acts Strategically – Develop distinctive strategies to achieve competitive advantage and translate a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation – Establish an environment that anticipates and embraces change.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One-year work experience in Retail Management.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for this position.
• Ability to speak and read English proficiently.

Reasonable Accommodation

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

Full‑time jobs at Goodwill SF Bay offer medical, dental, and vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth‑oriented environment.

Equal Employment Opportunity

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.