Senior Store Manager

Goodwill Industries International, Inc.; Walnut Creek (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time medical, dental, and vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible healthcare spending account

Mental health and wellbeing employee assistance program

Positive, growth-oriented work environment

Job summary

Goodwill Industries International, Inc. is seeking a Retail Store Manager in Walnut Creek, California, to lead daily operations at the store and work towards achieving the mission of ending unemployment. This role requires managing Assistant Store Managers and diverse teams while overseeing financial performance, inventory, customer service, and training functions.

The ideal candidate will possess strong leadership skills, a background in retail or similar environments, and a proven ability to achieve production and revenue goals. A comprehensive benefits package is offered, including medical insurance and professional development opportunities.

Qualifications

• Three or more years of experience leading 40+ FTEs.
• Experience in high-volume grocery or retail is encouraged.
• Proven record of managing stores with $3M+ in annual revenue.

Responsibilities

• Lead daily operations at store location.
• Develop and execute retail operations plans.
• Build a pipeline of future leaders.
• Monitor product levels and sales budget adherence.
• Ensure excellent customer service to donors and customers.

Skills

Leadership in high-volume thrift environment

Financial metrics understanding

Customer service excellence

Team management

Proficiency in Microsoft Office Suite

Job description

Position Overview

Goodwill of the San Francisco Bay is seeking a Retail Store Manager to lead daily operations at a store location and help achieve the organization’s mission of ending unemployment. The role requires direct leadership of Assistant Store Managers, Production Team, and Donation Attendants, as well as ownership of financial, inventory, customer service, and training functions.

Key Responsibilities

• Develop and execute the retail operations plan to meet daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Build a pipeline of future leaders to support succession and store growth.
• Maintain an annual revenue expectation of $2.5M at the assigned store.
• Coordinate with the Retail District Manager to develop and implement strategic plans that drive donations and store performance.
• Monitor product levels (floor work, as‑is, recycle, trash, seasonal back stock) daily to stay on target with the sales budget.
• Control payroll and operating costs to stay within the budget.
• Ensure Team Members deliver excellent customer service to donors and customers and that store locations are clean, well‑kept, and reflect the Goodwill brand.
• Partner with community businesses and organizations to promote Goodwill’s mission.
• Maintain regular and consistent in‑person attendance and serve as a Goodwill ambassador to the community.
• Transfer to other stores as business needs dictate and cover shifts accordingly.
• Ensure Donation Attendants receive excellent customer service when receiving donations and that donations are sorted and prepared for processing.
• Ensure the Production Team processes, prices, and displays product per company standards to achieve store goals.
• Partner with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies and regulations.
• Build and lead a high‑performing team; manage performance (coaching, discipline, performance improvement plans, annual reviews), staffing, compensation, and development.
• Ensure the Assistant Store Manager effectively manages performance of Retail Store Associates.
• Play a critical role in driving company culture change efforts and change management processes.
• Perform other related duties as assigned.

Minimum Qualifications

• Three or more years of experience leading 40+ FTEs in a high‑volume thrift environment.
• Background in high‑volume grocery, restaurant, or manufacturing setting is strongly encouraged.
• Proven experience leading a store with $3M+ in annual revenue is preferred.
• Demonstrated ability to generate revenue and achieve production goals.
• Strong understanding of financial metrics, reporting, and budget management.
• Proficiency in Microsoft Office Suite.
• Pass a background check, as applicable.
• Ability to speak and read English proficiently.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• Full‑time medical, dental, and vision insurance.
• Retirement fund.
• Professional development training.
• Commuter benefits.
• Flexible healthcare spending account.
• Mental health and wellbeing employee assistance program.
• Positive, growth‑oriented work environment.

Equal Opportunity Employer

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals are considered without regard to race, color, religion, sex, national origin, disability, military status, age, or any other category protected by applicable federal, state, or local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.