Store Manager

Goodwill Industries International, Inc.; United States; On-site; USD 69,525 - 84,975; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement fund

Flexible healthcare spending account

Professional development training

Job summary

Goodwill Industries International, Inc. is looking for a Retail Store Manager in Training to oversee operations and prepare for a managerial role. This position involves completing a training program designed to equip you with necessary skills for managing a retail store effectively.

Your responsibilities will include coordinating team efforts, achieving sales goals, and ensuring excellent service delivery. Candidates should have a high school diploma and relevant retail management experience.

Qualifications

• Two years’ work experience in retail management, preferably thrift.
• One year of customer service experience.
• Proficient in Microsoft Office Suite.

Responsibilities

• Develop and execute retail operations plan to achieve goals.
• Coordinate with Retail District Manager to drive donations.
• Ensure Team Members deliver excellent customer service.

Skills

Retail management experience

Customer service

Financial metrics understanding

Microsoft Office proficiency

Education

High School Diploma or equivalent

Job description

Job Overview

Pay Range: Minimum $77,250.00. This position is eligible for a monthly bonus based on performance goals after training is completed.

The Retail Store Manager in Training (MIT) will complete a comprehensive training program at one of our training locations. The program is designed to prepare the MIT for the Store Manager role through hands‑on experience in all aspects of our Retail Operations; rotating through key positions, learning company policies, operational procedures, and management techniques.

Upon successful completion, the MIT will transition into a full‑time Store Manager position with full responsibility for their own Retail Store location. The Store Manager drives retail business operations and is responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants.

Key Responsibilities

• Develop and execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinate with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitor product levels (floor work, as‑is, recycle, trash, seasonal back‑stock) daily to achieve bottom‑line sales budget against targets.
• Ensure payroll costs and operating costs are managed to budget.
• Ensure Team Members deliver excellent customer service to donors and customers.
• Ensure store locations are clean, well‑kept, and reflect the Goodwill brand appropriately.
• Partner with community businesses and organizations to promote Goodwill mission.
• Maintain regular and consistent in‑person attendance; serve as Goodwill ambassador to the community.
• Transfer and cover shifts at different stores as business needs require.
• Ensure Team Members are well‑trained and fulfill their duties and responsibilities.
• Ensure Donation Attendants demonstrate excellent customer service in receiving donations and that donations are sorted and prepared for processing.
• Ensure Production Team processes, prices, and displays product per company standards and to achieve store goals.
• Under direction of Retail District Manager, partner with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensure Team Members operate per company standards and procedures.
• Maintain performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Ensure Assistant Store Manager effectively manages performance of Retail Store Associates.
• Play critical role in driving company culture change efforts and change management processes.
• Perform other related duties as assigned.

Essential Duties

Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.

Must be able to transfer to different stores at any time due to business needs.

Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.

Builds a high‑performing team.

Minimum Qualifications

• High School Diploma or equivalent.
• Two years’ work experience in retail management, preferably thrift.
• One year of customer service experience.
• Understanding of financial metrics, reporting, and budget management.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check, as applicable.
• Ability to speak and read English proficiently.

Competencies

• Leading Your People
  • Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.
  • Creates and motivates the highest quality workforce to ensure Goodwill becomes a best‑in‑class organization.
  • Establishes an environment of trust and respect that inspires high engagement.
  • Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
• Leading Performance
  • Delivers high performance results through effective decision‑making, planning, and execution to exceed customer expectations.
  • Develops and executes plans that drive accountability for operational success.
  • Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
  • Establishes an attitude and commitment to “wow” the customer.
• Leading the Business
  • Possesses knowledge and expertise to lead operations, deliver results, control budget, and drive business growth.
  • Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
  • Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
  • Establishes an environment that anticipates and embraces change.

Benefits and Compensation

• Annual salary starting at $77,250.00; eligible for a monthly bonus after training.
• Full‑time benefits include medical, dental, and vision insurance; retirement fund; commuter benefits; flexible healthcare spending account.
• Professional development training; mental health and wellbeing employee assistance program.
• Positive, growth‑oriented work environment.

Equal Opportunity & ADA Statement

Goodwill of the San Francisco Bay is an equal‑opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.