Assistant Store Manager

Goodwill Industries of South Florida; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill Industries of South Florida is seeking an Assistant Manager to oversee daily store operations in the absence of the Store Manager. You will lead, coach, and train employees, ensuring sales goals are met and policies are followed.

The role emphasizes customer and donor relations, staff supervision, safety, and administrative duties to keep the store running smoothly and securely in a dynamic retail environment.

Responsibilities

• Store Operations: Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
• Customer and Donor Relations: Provide excellent customer service; respond to inquiries and complaints professionally.
• Employee Supervision: Supervise up to 30 store employees; train, schedule, and provide feedback; attend management meetings.

Job description

Summary

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Summary

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Essential Duties and Responsibilities

Store Operations

• Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
• Ensure merchandise is attractively displayed to enhance the customer shopping experience.
• Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
• Guarantee the store opens and closes according to policy, including activating security and environmental systems.
• Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.

Customer and Donor Relations

• Provide excellent customer service; ensure staff are courteous and helpful.
• Respond to customer and donor inquiries and complaints professionally.
• Ensure equitable access to merchandise for all shoppers.

Employee Supervision

• Supervise up to 30 store employees.
• Train, schedule, and provide feedback to staff; guide performance improvement as needed.
• Document and recommend personnel actions when necessary.
• Attend management meetings and communicate relevant updates to store staff.

Safety and Compliance

• Maintain a safe, sanitary, and secure store environment.
• Monitor and report safety hazards.
• Train staff on safety and fire prevention protocols.

Administrative Duties

• Adhere to established policies and commercial best practices.
• Complete all administrative tasks timely and accurately.
• Support the organization’s goals, procedures, and values.