Store Manager in Training

Goodwill Industries of the Southern Piedmont; Carmel Commons (NC); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Career development

Employee discount

Job summary

Goodwill Industries of the Southern Piedmont seeks a Store Manager to help lead a retail store and donation center. You will supervise staff, manage operations, and collaborate with district leadership to achieve sales goals while ensuring customer satisfaction and efficient processes.

The role supports career development, benefits including health coverage and PTO, and potential quarterly incentives tied to store performance.

Qualifications

• High school diploma or GED; two years of retail management experience.
• Valid Driver's License (Class C) and car insurance required.

Responsibilities

• Assist in management, leadership, and operations of a retail store and donation center.
• Travel to other retail locations within and outside of the home district.
• Lead store activities to meet sales, payroll, and budgeting goals.
• Support interviewing, hiring, and onboarding of new hires.
• Ensure customer and donor satisfaction through prompt, courteous service.
• Oversee receipt handling, refunds, and problem resolution.
• Coordinate shipments and merchandise presentation to maximize sales.

Skills

Leadership

Operations management

Team supervision

Customer service

Education

High school diploma or GED

Job description

Description

Position starts at $22.00 with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

This role offers the opportunity to earn quarterly incentive pay based on store performance, giving you the chance to be rewarded for helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to over $1,000 per quarter based on results.

SUMMARY

Assists with the management, leadership, and operations of a retail store and donation center by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

are listed below in order of importance, from most important to least important.

Must be able to travel to other retail locations within and outside of assigned home district.

Works with District Manager and Store Managers to develop operational and leadership skills necessary to perform the duties of a Store Manager.

Directs activities verbally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.

Supports the Store Manager in interviews, hiring, and completing onboarding process for all new hires.

Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.

Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed Agency policies.

Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.

Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines.

Issues refunds and resolves customer complaints. Ensures that customers and donors receive prompt, courteous service.

Manages the production of donated goods to achieve maximum sales potential in accordance with established guidelines.

Rotates, categorizes, and arranges merchandise by color according to established guidelines.

Performs work of store personnel as needed.

Maintains and motivates a positive sales team through communication, incentives, and evaluations.

Reports known or suspected security and/or theft problems to the Store Manager or other member of management.

Supervises store personnel and store activities in the absence of /and at the direction of the Store Manager; see Supervisory Responsibilities below.

SUPERVISORY RESPONSIBILITIES

Supervises store employees in the absence of/and at the direction of the Store Manager or District Manager. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include assisting the Store Manager and Retail Operations Director or Area Operations Director with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; budget management.

ADDITIONAL RESPONSIBILITIES

Reports the need for building and equipment repairs and replacements to the Store Manager and/or Retail Operations Director or Area Operations Director.

Performs other job-related tasks as assigned by the Store Manager and/or Retail Operations Director or Area Operations Director.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented:

• Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values
• Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives
• Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations

People Oriented:

• Relationship-Building Skills – Effectively models approachability and openness
• Communication Skills – Effectively tailors communication to the appropriate audience
• Commitment to Development – Encourages staff to utilize tools to support their development

Results Oriented:

• Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results
• Business Acumen – Effectively transfers learning from one situation to another
• Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management

Personal Development Oriented:

• Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management
• Integrity – Effectively models sound professional ethics
• Capacity for Change – Champions the awareness and impact of change

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and two years of retail management experience; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile