Assistant Manager

Goodwill Industries of Michiana; Plymouth (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries of Michiana is seeking an Assistant Manager to oversee daily operations in a fast-paced retail store. You will supervise staff, drive sales, manage inventory, and deliver outstanding customer service while maintaining a welcoming environment.

Reporting to the Store Manager, you will lead recruitment, training, and team development, address performance issues, and help safeguard store assets.

Qualifications

• Reliable transportation and valid driver’s license for travel to different job sites.
• Strong verbal and written communication skills for effective interaction with staff, customers, and leadership.
• Experience fostering a positive and productive work environment.
• Strong customer service skills with the ability to resolve concerns and ensure satisfaction.
• Proven supervisory skills with the ability to motivate and hold team members accountable.

Responsibilities

• Lead recruitment, hiring, and training efforts to build a skilled, diverse, and motivated team.
• Supervise and coordinate day-to-day store operations, including sales floor activities, merchandising, inventory control, and customer service.
• Address performance or conduct issues through appropriate disciplinary actions to uphold company standards.
• Identify and respond to potential security concerns, including internal theft and shoplifting.
• Keep the Store Manager informed about operational updates, team performance, and any store-related challenges.

Skills

Verbal communication

Written communication

Team leadership

Customer service

Positive work environment

Job description

We are seeking a motivated Assistant Manager to oversee the day-to-day operations of a fast-paced retail store. This role ensures all aspects of the store run smoothly, including customer service, inventory control, and sales. You will foster a positive and welcoming environment for customers while supporting and developing a productive team. Reporting to the Store Manager, this role is integral to achieving operational excellence and providing an exceptional shopping experience.

As an Assistant Manager at Goodwill Industries, you will embody our mission to “Empower people to achieve their most abundant life” and uphold our Core Values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Compensation: $17 per hour

Qualifications

• Reliable transportation, valid driver’s license, and proof of insurance for travel to different job sites
• Strong verbal and written communication skills for effective interaction with staff, customers, and leadership
• Experience fostering a positive and productive work environment
• Strong customer service skills with the ability to resolve concerns and ensure satisfaction
• Proven supervisory skills with the ability to motivate and hold team members accountable

Responsibilities

• Lead recruitment, hiring, and training efforts to build a skilled, diverse, and motivated team
• Supervise and coordinate day-to-day store operations, including sales floor activities, merchandising, inventory control, and customer service
• Address performance or conduct issues through appropriate disciplinary actions to uphold company standards
• Identify and respond to potential security concerns, including internal theft and shoplifting
• Keep the Store Manager informed about operational updates, team performance, and any store-related challenges