Assistant Store Manager

Goodwill of South Florida; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill of South Florida is seeking an Assistant Manager to run a Goodwill Retail Store when the Store Manager is off duty. You will lead, motivate, coach, and train up to 30 employees, ensuring sales goals are met and policies followed.

You will oversee inventory, merchandising, storefront presentation, cash handling, safety, and customer/donor relations, while maintaining a clean, secure, and welcoming shopping environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum of 2 years in retail sales (ready-to-wear) with at least 6 months in a supervisory role.
• English proficiency required; bilingual (English/Spanish) preferred.

Responsibilities

• Oversee store operations in the owner's absence, including opening/closing procedures and security systems.
• Lead, coach, train and supervise up to 30 employees; monitor performance and provide feedback.
• Maintain merchandising, inventory rotation, pricing, and displays to drive sales.
• Ensure customer and donor relations; respond to inquiries and resolve issues professionally.
• Adhere to cash-handling procedures and daily deposits; reconcile sales and report discrepancies.
• Maintain safety, cleanliness, and compliance with policies and procedures.
• Attend management meetings and communicate updates to staff.

Skills

Staff supervision

Customer service

Merchandising

Communication

Education

High school diploma or equivalent

Job description

Summary:When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.Essential Duties and Responsibilities:Store OperationsMaintain inventory levels through proper rotation, pricing, returns, and sales procedures.Ensure merchandise is attractively displayed to enhance the customer shopping experience.Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.Guarantee the store opens and closes according to policy, including activating security and environmental systems.Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.Customer and Donor RelationsProvide excellent customer service; ensure staff are courteous and helpful.Respond to customer and donor inquiries and complaints professionally.Ensure equitable access to merchandise for all shoppers.Employee SupervisionSupervise up to 30 store employees.Train, schedule, and provide feedback to staff; guide performance improvement as needed.Document and recommend personnel actions when necessary.Attend management meetings and communicate relevant updates to store staff.Safety and ComplianceMaintain a safe, sanitary, and secure store environment.Monitor and report safety hazards.Train staff on safety and fire prevention protocols.Administrative Duties:Adhere to established policies and commercial best practices.Complete all administrative tasks timely and accurately.Support the organization's goals, procedures, and values.Qualifications:Education: High school diploma or equivalent required; college degree preferred.Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.Language: English proficiency required (verbal and written); bilingual (English/Spanish) preferred.Skills: Excellent communication, organization, interpersonal, and customer service skills.Core Competencies:Customer ServiceTeamwork & DelegationLeadership & Managing PeopleProblem SolvingWritten & Oral CommunicationProfessionalism & EthicsDiversity & Inclusion AwarenessSafety & Security AwarenessAttendance & DependabilityPhysical Requirements:Regularly required to stand, walk, talk, and hear.Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs.Requires close, distance, color, and peripheral vision, plus depth perception and focus adjustment.Work Environment:Moderate noise level typical of a retail setting.