Assistant Store Manager

CH Carolina Herrera; Boca Raton (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

CH Carolina Herrera, a luxury lifestyle brand, is seeking an Assistant Store Manager in Boca Raton. You will partner with the Store Manager to drive commercial performance, elevate client experiences, and uphold brand standards in a fast-paced, international environment.

You will lead coaching, clienteling, and team development while ensuring impeccable store operations, stock control, and visual presentation in line with luxury guidelines.

Responsibilities

• Drive sales performance by monitoring KPIs, analyzing opportunities, and supporting action plans.
• Coach team through real-time feedback and proactive goal alignment.
• Assist with scheduling, productivity optimization, and cost-efficient operations.
• Ensure every client receives an elevated, luxury-level experience that aligns with brand expectations.
• Cultivate long-term client relationships through clienteling, outreach, and personalized service.
• Oversee growth and quality of personal and team client books, ensuring strategic follow-up and loyalty-building behaviors.
• Address and resolve client concerns with professionalism, empathy, and effective solutions.
• Conduct daily virtual fitting room pitches (per leadership directive).
• Continues ongoing education and product knowledge training; attends Train-the-Trainer sessions to further develop expertise.

Job description

Company mission

CH Carolina Herrera is House of Herrera's luxury lifestyle brand. As one of the most prominent brands in the industry, CH Carolina Herrera's immediate success was backed by Venezuelan designer Carolina Herrera's career as a global icon in luxury and timeless elegance. Featuring accessories, women's, men's and children's collections, the brand rapidly established itself with more than 400 stores in Europe, the Americas, Middle East and Asia.

CH Carolina Herrera is part of STL Sociedad Textil Lonia, a global company with more than 800 stores in 43 different countries, and a team of more than 2500 employees. Talent, innovation and constant growth can be found at the core of this dynamic and creative group. Our culture is based on teamwork and passion for our brands.

We are looking for colleagues who will bring talent and commitment to the team and who want to grow in a fast-paced, international organization. Our aim is for you to become a part of our project and accomplish your goals by our side.

General Description:

Assistant Store Manager

The Assistant Store Manager is a key operational and leadership partner to the Store Manager, responsible for driving commercial performance, elevating the client experience, and supporting daily store excellence. This role plays a pivotal part in developing talent, ensuring operational precision, and upholding the brand's luxury standards. The Assistant Store Manager embodies a leadership style rooted in professionalism, collaboration, and a client-first mindset.

Responsibilities include, but are not limited to:

Business Performance & KPI Management

• Drive sales performance by monitoring KPIs, analyzing opportunities, and supporting the implementation of action plans.
• Support individual and team performance through coaching, real-time feedback, and proactive goal alignment.
• Assist with scheduling, productivity optimization, and cost-efficient operations.

Client Experience & Relationship Building

• Ensure every client receives an elevated, luxury-level experience that aligns with brand expectations.
• Support the team in cultivating long-term client relationships through clienteling, outreach, and personalized service.
• Oversee the growth and quality of personal and team client books, ensuring strategic follow‑up and loyalty‑building behaviors.
• Address and resolve client concerns with professionalism, empathy, and effective solutions.
• Conduct daily virtual fitting room pitches (per leadership directive)
• Continues ongoing education and product knowledge training; attends Train-the-Trainer sessions to further develop expertise.

Leadership & Team Development

• Serve as the Store Manager's strategic support, assuming full leadership responsibilities in their absence, including daily reporting, KPI monitoring, and action plan execution.
• Support recruitment, onboarding, and continuous development of store staff, ensuring every team member is equipped to deliver exceptional service.
• Provide consistent coaching on product expertise, service behaviors, and selling skills to strengthen team capability.
• Foster a positive, motivating work environment that encourages accountability, empowerment, and high performance.

Operations, Compliance & Store Standards

• Ensure all company guidelines, policies, and procedures are consistently followed.
• Maintain impeccable store presentation and housekeeping, protecting brand image (Visual Merchandise) at every touchpoint.
• Oversee stock management tasks including receiving, replenishment, tagging, and inventory accuracy.
• Maintain full accountability for cash handling protocols, opening and closing procedures, and consistent compliance with established requirements
• Act as a role model for operational excellence, reinforcing internal procedures and brand standards.