Store Manager | Aventura Mall

Clive Christian Perfume; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

Clive Christian Perfume in Florida seeks a Store Manager to lead all aspects of store operations, drive profitability, and deliver an unparalleled luxury customer experience. You will manage a high-performing team, oversee inventory and payroll, and ensure adherence to brand standards.

Ideal candidates have 3+ years in luxury retail management, a business-related degree, and strong English communication with proficiency in CRM and reporting tools.

Qualifications

• 3+ years in luxury retail management with proven sales leadership.
• Degree in business, retail management, or related field preferred.
• Fluency in English; additional languages are a plus.
• Proficiency with CRM systems, inventory management tools and reporting software.

Responsibilities

• Drive store sales to meet or exceed monthly, quarterly, and annual targets.
• Analyze sales data to identify trends and implement strategic actions.
• Manage stock levels and liaise with Supply Chain to optimize inventory and minimize losses.
• Monitor payroll and other operating budgets to sustain profitability.
• Recruit, train and develop a client-focused team; conduct performance reviews.
• Create staff schedules and ensure optimal floor coverage.
• Represent the brand values and deliver an unparalleled luxury customer experience.
• Organize customer events and collaborate with head office on promotions.

Skills

Leadership

Strategic planning

Customer service

Data analysis

CRM systems

Education

Business degree

Tools

CRM software

Inventory management tools

Reporting software

Job description

The Store Manager will oversee all aspects of store operations, ensuring profitability through strategic team management, operational excellence, and an unparalleled luxury customer experience. This role demands an entrepreneurial mindset, attention to detail, and a deep understanding of the luxury market.

Key Responsibilities & Activities

• Drive store sales to achieve and exceed monthly, quarterly, and annual targets.
• Analyze sales data to identify trends and implement strategic actions.
• Manage stock levels and liaise with Supply Chain & Operations team to optimize inventory and minimize losses.
• Monitor payroll and other operational budgets to maintain profitability.

Team Management & Development:

• Recruit, train, and develop a passionate, client-focused team.
• Conduct regular performance reviews and implement development plans.
• Motivate the team to achieve individual and collective goals while embodying the brand's values.
• Foster a professional, feedback-oriented, and results-driven environment.
• Create and manage staff schedules to ensure optimal floor coverage.
• Empower team members to embody and represent the values of the luxury brand.
• Lead by example to deliver a world-class luxury experience tailored to high-value clients.
• Encourage and support the team in developing and nurturing long-term customer relationships.
• Continuously monitor and improve customer service standards using KPIs and feedback mechanisms.

Operational Excellence & Compliance:

• Ensure adherence to operational policies and procedures, including opening, closing, and cash management.
• Maintain a clean, safe, and luxurious store environment compliant with health and safety regulations.
• Ensure accurate and secure cash handling and operational documentation.
• Safeguard the store's integrity through effective loss prevention and security measures.
• Oversee the implementation of visual merchandising guidelines to reflect the luxury brand identity.
• Provide feedback to head office on local market trends and client preferences.

Brand Promotion:

• Consistently represent and communicate the brand’s values to customers, press, and the public.
• Organize and lead customer events in collaboration with head office to elevate the store's profile and activities.
• Work closely with head office on the execution of promotions and public relations initiatives.
• Act as a brand ambassador during customer interactions and public events, building positive perceptions of the store and its offerings.

Skills:

• Exceptional leadership and motivational capabilities.
• Excellent commercial awareness with strategic planning skills.
• Advanced communication and interpersonal skills suited to the luxury sector.
• Proficiency in retail software systems and data analysis tools.

Personal Attributes:

• Passionate about luxury and committed to delivering excellence.
• Adaptable, proactive, and solution-oriented under pressure.
• Highly detail-oriented with a keen aesthetic sense.
• Entrepreneurial mindset and collaborative spirit.

Qualifying Factors:

• Experience: Minimum 3 years in luxury retail management with proven success in sales and leadership.
• Education: Degree in business, retail management, or related field preferred.
• Languages: Proficiency in English required; additional languages are a plus.
• Technical Skills: Familiarity with CRM systems, inventory management tools, and reporting software.

As a brand we believe in our group values and expect all of our employees to embody them, these are TEAM, RELATIONSHIPS, ENTREPRENEURIAL, RESPECTFUL.

This job description provides an overview of the role and the group expectations, it is not exhaustive. The role may also change from time to time with the development of either the role/ department or due to changes within the wider business.