Team Leader (Full Time Key Holder)

CH Carolina Herrera; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Time-Off

Flexible Spending Account (FSA)

Life Insurance

Employee Discount

Job summary

CH Carolina Herrera in San Francisco seeks a Key Holder to elevate guest experiences with impeccable service and organized store operations. You will lead by example, coach teammates, manage client relationships, and uphold luxury standards across merchandising, communications, and daily tasks.

You will drive sales, develop product knowledge, and maintain a pristine boutique environment while ensuring operational excellence and brand integrity.

Qualifications

• Minimum 1 year of retail experience, preferably in luxury, premium, or fashion retail.
• Proven ability to achieve sales goals and deliver exceptional client experience.
• Strong interpersonal communication skills and ability to connect authentically with clients.
• Excellent product-presentation, styling, and storytelling abilities.
• Highly organized, detail-oriented, and committed to luxury boutique standards.

Responsibilities

• Serve as a role model by consistently demonstrating the brand’s values, service standards, and professional conduct.
• Support the development of new and existing team members through coaching, mentorship, and ongoing product knowledge reinforcement.
• Foster a collaborative, positive boutique environment that promotes teamwork, accountability, and continuous improvement.
• Support achievement of daily, weekly, and monthly boutique sales goals by understanding KPIs and achieving individual results.
• Leverage product knowledge, selling techniques, and client insights to convert opportunities into sales.
• Identify performance trends and contribute to strategic decision‑making.
• Deliver an exceptional, personalized client experience aligned with luxury‑retail standards.
• Maintain and grow the Client Book through thoughtful follow‑up and relationship‑driven service.
• Anticipate client needs with curated recommendations and elevated service.
• Conduct daily virtual fitting room pitches (per leadership directive)
• Continues ongoing education and product knowledge training; attends Train‑the‑Trainer sessions to further develop expertise
• Ensure all store operations are completed with professionalism and adherence to guidelines.
• Support inventory management, shipment processing, stock organization, and loss‑prevention.
• Uphold store readiness and maintain FOH/BOH excellence.
• Serve as a brand expert, inspiring the team with deep product knowledge and passion for the brand’s heritage.
• Execute visual merchandising directives with attention to detail.
• Ensure the sales floor is pristine, replenished, and aligned with guidelines.
• Protect brand identity through elevated presentation standards.
• Serve as a communication link between leadership and associates.
• Collaborate with peers and management to support store initiatives.
• Contribute insights and support boutique strategy and performance.

Skills

Clienteling

Sales goals

Product knowledge

Coaching

Attention to detail

Job description

The Key Holder plays a vital role in creating an elevated, welcoming, and impeccably organized shopping environment for our clientele. This position embodies the brand’s service standards by delivering exceptional client experiences, fostering loyalty, and supporting the development of new and existing team members through exemplary conduct and product expertise.

Responsibilities include, but are not limited to:

Leadership & People Development

• Serve as a role model by consistently demonstrating the brand’s values, service standards, and professional conduct.
• Support the development of new and existing team members through coaching, mentorship, and ongoing product knowledge reinforcement.
• Foster a collaborative, positive boutique environment that promotes teamwork, accountability, and continuous improvement.

Business Performance & KPI Management

• Support achievement of daily, weekly, and monthly boutique sales goals by understanding KPIs and achieving individual results.
• Leverage product knowledge, selling techniques, and client insights to convert opportunities into sales.
• Identify performance trends and contribute to strategic decision‑making.

Client Experience & Relationship Building

• Deliver an exceptional, personalized client experience aligned with luxury‑retail standards.
• Maintain and grow the Client Book through thoughtful follow‑up and relationship‑driven service.
• Anticipate client needs with curated recommendations and elevated service.
• Conduct daily virtual fitting room pitches (per leadership directive)
• Continues ongoing education and product knowledge training; attends Train‑the‑Trainer sessions to further develop expertise

Operations, Compliance & Store Excellence

• Ensure all store operations are completed with professionalism and adherence to guidelines.
• Support inventory management, shipment processing, stock organization, and loss‑prevention.
• Uphold store readiness and maintain FOH/BOH excellence.

Brand Image & Visual Merchandising

• Serve as a brand expert, inspiring the team with deep product knowledge and passion for the brand’s heritage.
• Execute visual merchandising directives with attention to detail.
• Ensure the sales floor is pristine, replenished, and aligned with guidelines.
• Protect brand identity through elevated presentation standards.

Communications & Partnership

• Serve as a communication link between leadership and associates.
• Collaborate with peers and management to support store initiatives.
• Contribute insights and support boutique strategy and performance.

Requirements:

• Minimum 1 year of retail experience, preferably in luxury, premium, or fashion retail.
• Proven ability to achieve sales goals and deliver exceptional client experience.
• Strong interpersonal communication skills and ability to connect authentically with clients.
• Excellent product‑presentation, styling, and storytelling abilities.
• Highly organized, detail‑oriented, and committed to luxury boutique standards.
• Ability to multitask, prioritize, and perform calmly in a fast‑paced environment.
• Strong POS accuracy and comfort with handling transactions.
• Professional, polished presentation aligned with brand standards.
• Ability to stand for extended periods and lift up to 35 lbs.
• Flexible availability including evenings, weekends, holidays, and peak periods.
• Acts as a role model and supports team development through coaching and strong professional conduct.
• Delivers elevated, personalized service and builds lasting client relationships through effective Client Book management.
• Understands sales goals and KPIs, using product knowledge and selling skills to drive performance.
• Executes daily operations, inventory tasks, and compliance procedures with accuracy and consistency.
• Maintains a pristine boutique environment and ensures visual standards reflect the brand’s luxury identity.
• Communicates clearly, supports store leadership, and partners effectively with the team.
• Handles challenges with composure, makes sound decisions, and adapts quickly to changing business needs.
• Demonstrates reliability, trustworthiness, and ethical conduct—especially when handling store keys and assets.

Company mission

CH Carolina Herrera is House of Herrera’s luxury lifestyle brand. As one of the most prominent brands in the industry, CH Carolina Herrera’s immediate success was backed by Venezuelan designer Carolina Herrera’s career as a global icon in luxury and timeless elegance.

Featuring accessories, women’s, men’s and children’s collections, the brand rapidly established itself with more than 400 stores in Europe, the Americas, Middle East and Asia.

CH Carolina Herrera is part of STL Sociedad Textil Lonia, a global company with more than 800 stores in 43 different countries, and a team of more than 2500 employees.

Talent, innovation and constant growth can be found at the core of this dynamic and creative group. Our culture is based on teamwork and passion for our brands. We are looking for colleagues who will bring talent and commitment to the team and who want to grow in a fast‑paced, international organization. Our aim is for you to become a part of our project and accomplish your goals by our side.

• Health Insurance
• Vision Insurance
• Paid Time-Off
• Flexible Spending Account (FSA)
• Life Insurance
• Employee Discount

For more information regarding our company and products please visit:

Sociedad Textil Lonia Corp. is an Equal Opportunity Employer. All qualified applicants will be considered regardless to race, color, religion, sex, national origin, sexual orientation, disability, age, gender, marital status, citizenship status, veteran status or any other characteristic protected by applicable federal, state, or local laws.