Assistant Store Leader: Elevate Service & Sales

kate spade new york; Fort Worth (TX); On-site; USD 53,010,000 - 90,260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and foster an inclusive environment for your team.

Lead customer data capture, drive KPIs, and manage schedules, payroll, and visual standards while ensuring a premier client experience across selling channels.

Qualifications

• 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered.
• Strong leadership communication, and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency. (for EU)

Responsibilities

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.

Skills

Leadership

Communication

Organizational skills

Retail systems

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and foster an inclusive environment for your team.

Lead customer data capture, drive KPIs, and manage schedules, payroll, and visual standards while ensuring a premier client experience across selling channels.