Assistant Store Leader: Drive Sales & Customer Care

Staples; Wilmington (DE); In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full-time hours

Paid time off

Career development program

Weekly pay

Bonus plan eligible

401(k) with company match

Full medical, dental and vision

Descrizione del lavoro

Staples Assistant Managers in Wilmington, DE drive sales, services and customer engagement in the store. You and your team will build relationships that foster loyalty and deliver total solutions to meet customers' needs while guiding a positive, inclusive, and collaborative store culture.

You will lead a high-performing team, coach and develop staff, and ensure achievement of sales, margin and operational goals.

Competenze

• 2+ years managing a sales team in a retail or services industry.
• Experience coaching a team in a customer-centric, solutions-based environment.
• Must be able to engage and speak to customers and understand their needs.
• Strong communication, organization, planning and adaptivity to changing business priorities.
• Review results against business goals and strategies and deliver plans for growth and improvement.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously.

Mansioni

• Provide strong leadership in community, customer service, sales, and team development.
• Develop a high‑performing team focused on delivering an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer.
• Develop team to deliver results through coaching, training, and role playing.
• Attain sales and services goals, profit margin and execution of store operations.
• Establish business cadence for sales readiness.
• Provide direction daily for merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the GM.
• Shared responsibility for total store operations and cost control as well as acting as the Floor Leader.
• Champion company initiatives, being adaptable and flexible to change and responsibilities.

Conoscenze

Managing a sales team

Coaching a team

Customer engagement

Communication skills

Adaptability

Conflict resolution

Honesty and integrity

Lifting 10-50 lbs

Descrizione del lavoro

Staples Assistant Managers in Wilmington, DE drive sales, services and customer engagement in the store. You and your team will build relationships that foster loyalty and deliver total solutions to meet customers' needs while guiding a positive, inclusive, and collaborative store culture.

You will lead a high-performing team, coach and develop staff, and ensure achievement of sales, margin and operational goals.