Assistant Store Coach - Team Leader & Trainer

Rally House; Baton Rouge (LA); On-site; USD 23,000 - 32,000; Full time

Job summary

Rally House in Baton Rouge, LA, is seeking an Assistant Coach to support the Store Manager by upholding standards, coaching the team, and ensuring a guest-focused environment. You will own day-to-day operations, help train staff, and drive store results.

This role requires strong leadership, effective communication, and a passion for sports retail. You’ll lead talent onboarding, coaching, merchandise execution, customer service, and performance reviews while maintaining safety and policy

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.

Skills

Problem solving

Effective communication

Leadership

Coaching

Prioritization

Education

Associates or Bachelor's degree

Job description

Rally House in Baton Rouge, LA, is seeking an Assistant Coach to support the Store Manager by upholding standards, coaching the team, and ensuring a guest-focused environment. You will own day-to-day operations, help train staff, and drive store results.

This role requires strong leadership, effective communication, and a passion for sports retail. You’ll lead talent onboarding, coaching, merchandise execution, customer service, and performance reviews while maintaining safety and policy