Assistant Store Coach - Lead People & Guest Experience

Rally House; Southlake (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

Rally House in Southlake, TX is seeking an Assistant Coach to support store operations, coach the team, and uphold guest-focused service. You will partner with the Head Coach to recruit and develop talent, manage daily routines, and drive results during peak events and local games.

The role emphasizes leadership, sports retail passion, and the ability to coach, train, and motivate teammates across shifts to deliver exceptional customer experiences.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Drive daily, weekly, and monthly performance goals.
• Analyze store performance and take action to improve results.

Skills

Customer Centric

Leadership

Coaching

Communication

Problem Solving

Adaptability

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Southlake, TX is seeking an Assistant Coach to support store operations, coach the team, and uphold guest-focused service. You will partner with the Head Coach to recruit and develop talent, manage daily routines, and drive results during peak events and local games.

The role emphasizes leadership, sports retail passion, and the ability to coach, train, and motivate teammates across shifts to deliver exceptional customer experiences.