Assistant Spa & Wellness Manager

Four Seasons; United States; In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development

Descrizione del lavoro

Four Seasons Palm Beach is seeking an Assistant Spa & Wellness Manager to lead the Spa, Salon, Fitness Center, and Retail Boutique teams, ensuring exceptional guest experiences within the luxury standard. You will coach and develop staff, manage operations, and drive revenue through promotions and programming.

The role reports to the Director of Spa & Wellness and requires strong leadership, budgeting, scheduling, and English communication skills in a luxury hospitality setting.

Competenze

• Bachelor's degree preferred, or equivalent hospitality, wellness, retail, or management experience.
• Luxury spa, wellness, hospitality, or related environment management experience preferred.
• Strong business acumen and understanding of luxury service standards.
• Excellent leadership, communication, coaching, and interpersonal skills.
• Passion for wellness, guest engagement, and team development.
• Ability to identify opportunities to enhance guest satisfaction and revenue performance.
• Experience supporting budgets, scheduling and performance initiatives.

Mansioni

• Support daily operation of Spa, Salon, Fitness Center, and Retail Boutique.
• Lead, coach, motivate, and develop Spa & Wellness team members to ensure exceptional guest service and operational excellence.
• Maintain visible leadership presence and support guests and employees.
• Ensure all Spa & Wellness experiences align with Four Seasons luxury service standards.
• Assist with recruitment, onboarding, training, scheduling, and performance management for Spa & Wellness team members.
• Assist with retail promotions, events, wellness activations, and seasonal programming.
• Monitor guest satisfaction and support service recovery when needed.
• Maintain facility presentation, cleanliness, and equipment readiness in all Spa & Wellness areas.
• Partner with resort departments to craft personalized wellness experiences.
• Support inventory management and ordering processes for retail products and supplies.
• Assist with financial reporting, budgeting initiatives, and revenue enhancement strategies.
• Review departmental performance and identify efficiency and profitability improvements.
• Ensure compliance with safety, health, sanitation, and operational standards.
• Support strategic initiatives and special projects as assigned by Spa & Wellness leadership.

Conoscenze

Leadership

Guest service

Communication

Team development

Organizational skills

English proficiency

MS Office

Wellness knowledge

Formazione

Bachelor's degree or equivalent experience

Strumenti

Hospitality management systems

Microsoft Office

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Assistant Spa & Wellness Manager supports the leadership and operation of the Spa & Wellness division, including Spa, Salon, Fitness, and Retail activities. This role assists with team leadership, guest experience initiatives, operational standards, training, retail programming, and financial performance while ensuring Four Seasons standards are consistently maintained. This position reports to the Director of Spa & Wellness.

What you will do:

• Support the daily operation of the Spa, Salon, Fitness Center, and Retail Boutique
• Lead, coach, motivate, and develop Spa & Wellness team members to ensure exceptional guest service and operational excellence
• Maintain a visible presence throughout the operation while supporting guests and employees
• Ensure all Spa & Wellness experiences align with Four Seasons luxury service standards
• Support recruitment, onboarding, training, scheduling, and performance management for Spa & Wellness team members
• Assist with retail promotions, special events, wellness activations, and seasonal programming
• Monitor guest satisfaction and support service recovery efforts when needed
• Maintain operational standards, facility presentation, cleanliness, and equipment readiness throughout all Spa & Wellness areas
• Partner with resort departments to create personalized wellness experiences for guests
• Support inventory management and ordering processes for retail products, amenities, and operational supplies
• Assist with financial reporting, budgeting initiatives, and revenue enhancement strategies
• Review departmental performance and identify opportunities to improve efficiency, guest satisfaction, and profitability
• Ensure compliance with all safety, health, sanitation, and operational standards
• Support strategic initiatives and special projects as assigned by Spa & Wellness leadership

What you bring:

• Bachelor's degree preferred, or equivalent hospitality, wellness, retail, or management experience
• Previous management or supervisory experience within a luxury spa, wellness, hospitality, retail, or related environment preferred
• Strong business acumen and understanding of luxury service standards
• Excellent leadership, communication, coaching, and interpersonal skills
• Passion for wellness, guest engagement, and team development
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience supporting operational budgets, scheduling, and performance initiatives preferred
• Ability to identify opportunities that enhance guest satisfaction and revenue performance
• Proficiency in Microsoft Office and hospitality or spa management systems preferred
• Ability to read, write, and communicate effectively in English

What we offer:

• Competitive Salary & Wages
• Comprehensive Benefits Package
• 401(k) Retirement Plan
• Excellent Training and Development Opportunities
• Complimentary Accommodations at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

Full-time leadership schedule required. Flexibility to work mornings, evenings, weekends, holidays, and special events based on business needs.

Work Authorization:

Candidates must have valid authorization to work in the United States at the time of application.