Luxury Front Desk & Concierge Specialist

Four Seasons; Palm Beach, FL; Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Complimentary employee meals

401(k) Retirement Plan

Training and development

Compliant accommodations

Résumé du poste

Four Seasons Palm Beach is seeking a Front Desk & Concierge Specialist to deliver exceptional guest service from arrival to departure. This role supports Front Desk and Concierge operations within the Front Office team, reporting to Front Office Management.

You will manage check-in/check-out, provide restaurant and activity recommendations, maintain guest profiles, and coordinate with departments to ensure seamless experiences.

Qualifications

• Front Office experience preferred for front desk and concierge duties.
• Fluent in English with strong communication skills.
• Ability to multitask while maintaining accuracy and guest focus.
• Comfort with learning multiple hotel computer systems.
• Flexibility to work mornings, evenings, weekends and holidays.
• Knowledge of local restaurants and attractions is a plus.

Responsabilités

• Deliver exceptional guest service by managing check-in, check-out, and in-house requests.
• Provide concierge-style assistance including restaurant, transportation, and activity recommendations.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Maintain accurate guest profiles and input information into property systems.
• Communicate effectively with internal departments to ensure seamless guest experiences.
• Maintain knowledge of local attractions, dining, and experiences to enhance stays.
• Support lobby presence and assist throughout the hotel as needed.
• Ensure interactions reflect Four Seasons standards of professionalism and courtesy.
• Work collaboratively with team members across departments.

Connaissances

Front Office experience

Fluency in English

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Team player

Learning new systems

Flexible shifts

Knowledge of local attractions

Formation

High school diploma or equivalent

Description du poste

Four Seasons Palm Beach is seeking a Front Desk & Concierge Specialist to deliver exceptional guest service from arrival to departure. This role supports Front Desk and Concierge operations within the Front Office team, reporting to Front Office Management.

You will manage check-in/check-out, provide restaurant and activity recommendations, maintain guest profiles, and coordinate with departments to ensure seamless experiences.