Assistant Spa & Wellness Manager

Four Seasons Hotels and Resorts; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Excellent Training and Development

Complimentary Accommodations at other

Complimentary Dry Cleaning forEmployee

Complimentary Employee Meals

Job summary

Four Seasons Resort Palm Beach is seeking an Assistant Spa & Wellness Manager to lead the Spa, Salon, Fitness, and Retail operations. You will guide team performance, elevate guest experiences, and uphold luxury standards across all wellness services.

You will oversee recruitment, training, scheduling, and budget considerations while partnering with resort departments to craft personalized wellness offerings. This role requires strong leadership and a passion for guest engagement.

Qualifications

• Bachelor’s degree preferred, or equivalent hospitality/management experience.
• Experience managing luxury spa, wellness, or hospitality teams.
• Strong business acumen and luxury service standards.
• Excellent leadership, communication, and coaching skills.
• Experience with budgets, scheduling, and performance initiatives.

Responsibilities

• Support daily operation of Spa, Salon, Fitness Center, and Retail Boutique.
• Lead and develop Spa & Wellness team to ensure guest service excellence.
• Maintain presence across operation, supporting guests and employees.
• Ensure Spa experiences align with Four Seasons luxury standards.
• Assist recruitment, onboarding, training, and scheduling.
• Support promotions, events, and wellness activations.
• Monitor guest satisfaction and support service recovery.

Skills

Leadership

Interpersonal skills

English proficiency

Communication

Budget awareness

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Spa management systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Assistant Spa & Wellness Manager supports the leadership and operation of the Spa & Wellness division, including Spa, Salon, Fitness, and Retail activities. This role assists with team leadership, guest experience initiatives, operational standards, training, retail programming, and financial performance while ensuring Four Seasons standards are consistently maintained. This position reports to the Director of Spa & Wellness.

What you will do:

• Support the daily operation of the Spa, Salon, Fitness Center, and Retail Boutique

• Lead, coach, motivate, and develop Spa & Wellness team members to ensure exceptional guest service and operational excellence

• Maintain a visible presence throughout the operation while supporting guests and employees

• Ensure all Spa & Wellness experiences align with Four Seasons luxury service standards

• Support recruitment, onboarding, training, scheduling, and performance management for Spa & Wellness team members

• Assist with retail promotions, special events, wellness activations, and seasonal programming

• Monitor guest satisfaction and support service recovery efforts when needed

• Maintain operational standards, facility presentation, cleanliness, and equipment readiness throughout all Spa & Wellness areas

• Partner with resort departments to create personalized wellness experiences for guests

• Support inventory management and ordering processes for retail products, amenities, and operational supplies

• Assist with financial reporting, budgeting initiatives, and revenue enhancement strategies

• Review departmental performance and identify opportunities to improve efficiency, guest satisfaction, and profitability

• Ensure compliance with all safety, health, sanitation, and operational standards

• Support strategic initiatives and special projects as assigned by Spa & Wellness leadership

What you bring:

• Bachelor’s degree preferred, or equivalent hospitality, wellness, retail, or management experience

• Previous management or supervisory experience within a luxury spa, wellness, hospitality, retail, or related environment preferred

• Strong business acumen and understanding of luxury service standards

• Excellent leadership, communication, coaching, and interpersonal skills

• Passion for wellness, guest engagement, and team development

• Strong organizational skills with the ability to manage multiple priorities simultaneously

• Experience supporting operational budgets, scheduling, and performance initiatives preferred

• Ability to identify opportunities that enhance guest satisfaction and revenue performance

• Proficiency in Microsoft Office and hospitality or spa management systems preferred

• Ability to read, write, and communicate effectively in English

What we offer:

• Competitive Salary & Wages

• Comprehensive Benefits Package

• 401(k) Retirement Plan

• Excellent Training and Development Opportunities

• Complimentary Accommodations at other Four Seasons Hotels and Resorts

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• Full-time leadership schedule required

• Flexibility to work mornings, evenings, weekends, holidays, and special events based on business needs

Work Authorization:

• Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Aff irmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal