Assistant Spa Manager - Operations

Hand & Stone Franchise Corp; New City (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Job summary

Hand & Stone Franchise Corp in New City, NY, is seeking an energetic Assistant Spa Manager to oversee daily spa operations, drive sales, and lead a diverse team to deliver outstanding client service. The role emphasizes coaching staff, coordinating scheduling, and maintaining facility standards in a fast-paced wellness environment.

Ideal candidates have at least 2 years in sales and customer service, strong organizational skills, and a proactive, self-starting attitude to contribute to

Qualifications

• Minimum of 2 years of sales and customer service experience.
• Strong leadership and interpersonal skills.

Responsibilities

• Support the day-to-day operations of the spa.
• Lead, coach and support the sales associates and service providers.
• Ensure exceptional client service and smooth daily workflows.
• Manage inventory, supplies, and facility standards.
• Assist with scheduling, staffing, and training.
• Resolve client concerns professionally and efficiently.
• Help maintain compliance with company policies and procedures.

Skills

Sales

Customer Service

Leadership

Staff Coaching

Job description

Benefits:

• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance

Job Description:

At Hand and Stone, opportunity knocks.

We are currently seeking an energetic and reliable Assistant Spa Manager to help us run our operation in New City in Rockland County!Are people often impressed with your organizational skills? Would you consider yourself to be an enthusiastic individual with a drive for success? Are you a self-proclaimed “self-starter”?

This position is designed for people who are interested in learning about the wellness industry and growing in their career. Our ideal candidate will have a minimum of 2 years of sales and customer service experience.

As the Assistant Spa Manager, you will assist in the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Assistant Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
• Are an empathic individual who can put yourself in someone else’s shoes
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Support the day-to-day operations of the spa
• Lead, coach and support the sales associates and service providers
• Ensure exceptional client service and smooth daily workflows
• Manage inventory, supplies, and facility standards
• Assist with scheduling, staffing, and training
• Resolve client concerns professionally and efficiently
• Help maintain compliance with company policies and procedures

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Career growth and leadership development
• Competitive compensation
• Performance-based bonus opportunities
• Employee discounts on services and products

Compensation: $22-$24 per hour, based on experience, plus monthly performance bonus opportunities.