Assistant Spa Manager

Hand & Stone - 166 Shenstone Blvd - Garner, NC; Selma (NC); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Bonus based on performance

Training & development

Wellness resources

Discounts with Verizon Wireless and Kl

Growth opportunities

Discounted services and gift cards

Opportunity for advancement

Descrizione del lavoro

Hand & Stone is seeking an Assistant Manager at our small, local spa to grow with impeccable customer service and strong sales experience. You will oversee daily operations, drive membership sales, coach staff, and implement marketing strategies to maximize revenue while maintaining a calming, clean environment.

The role requires excellent communication, flexibility with shifts (8-4, 2-10), and a passion for wellness. Training, advancement opportunities, and health insurance are included.

Competenze

• Experience delivering excellent customer service.
• Proven ability to drive sales and manage operations.
• Strong verbal and written communication.
• Ability to lead and develop spa staff.
• Comfort with data analysis to inform decisions.
• Flexible schedule including evenings.
• Knowledge of wellness industry a plus.

Mansioni

• Provide an excellent customer experience by phone, greeting clients, scheduling and sales.
• Oversee daily spa operations.
• Drive spa sales performance and member education.
• Develop talent among spa professionals.
• Promote products and services and meet growth goals.
• Create marketing strategies to maximize revenue.
• Perform data analysis to inform decisions.
• Maintain cleanliness and soothing ambiance.
• Ensure compliance with Hand & Stone policies.
• Motivate and empower the team to high standards.
• Adapt to a small-location team with flexible shifts.

Conoscenze

Customer service

Sales experience

Communication skills

Management

Data analysis

Marketing strategies

Tech savvy

Fast learner

Spa operations

Descrizione del lavoro

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance

Job Description:

Assistant Manager looking to grow with impeccable customer service and sales experience

Responsibilities:

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

Incentives:

• Bonus based on performance
• Discounts with Verizon Wireless and KinderCare
• Health insurance
• Growth opportunities available
• Discounted services and gift cards

This role will start at our sister spa and will transition as development progresses