Assistant Spa Manager

Hand & Stone - Garner; Selma (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Discounted services and gift cards

Job summary

Hand & Stone - Garner in Selma, NC seeks an Assistant Manager with exceptional customer service and sales experience to oversee daily spa operations and drive membership growth.

You will lead a small but high-volume team, schedule shifts (8-4 and 2-10), coach staff, manage products and services marketing, and ensure a pristine, soothing environment while meeting revenue goals.

Qualifications

• Customer-focused approach with ability to upsell services and memberships.
• Proven sales experience with a track record of meeting or exceeding targets.
• Strong leadership and team development capabilities.
• Ability to manage daily spa operations and scheduling.

Responsibilities

• Provide excellent customer experience through phone calls, appointments, greetings, membership sales and management.
• Oversee and manage daily operations of the spa.
• Manage and drive spa sales performance.
• Assist in developing spa professionals.
• Membership education and sales, including goals and incentives.
• Promote products and services with enthusiasm.
• Plan and direct to meet daily operational needs.
• Maintain cleanliness and soothing ambiance of the premises.
• Address customer dissatisfaction and resolve service complaints.
• Ensure compliance with company policies and local regulations.
• Motivate and empower the team to achieve high standards.

Skills

Customer service

Sales experience

Leadership

Operations management

Communication skills

Tech savvy

Tools

POS system

Data analysis

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• 401(k)
  This role will start immediately at our “sister” spa for training until the Selma location opens

Job Description:

Assistant Manager looking to grow with impeccable customer service and sales experience

Responsibilities:

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales – including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location but high volume
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

Incentives:

• Bonus based on performance
• Discounts with Verizon Wireless and KinderCare
• Health insurance
• Growth opportunities available
• Discounted services and gift cards