Assistant Spa Manager

Hand & Stone Massage and Facial Spa; Selma (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Growth opportunities

Training & development

Wellness resources

Bonus based on performance

Discounts with Verizon Wireless and KI

Job summary

Hand & Stone Massage and Facial Spa in Selma, NC is seeking an Assistant Manager with strong customer service and sales experience to oversee daily operations and drive spa performance.

You will lead a small team, educate members on benefits, manage scheduling, and promote services while ensuring a clean, relaxing environment for clients. This role offers growth opportunities and a chance to influence local revenue.

Qualifications

• Customer service and sales experience required.
• Excellent verbal communication and interpersonal skills.
• Able to adapt to a fast-paced spa environment.
• Tech-savvy and comfortable with scheduling software or systems.

Responsibilities

• Provide outstanding customer experience by answering calls, setting appointments, greeting clients and managing memberships.
• Oversee daily spa operations and drive sales performance.
• Assist in developing spa professionals and educating members on benefits.
• Create and promote marketing initiatives to maximize revenue and profits.

Skills

Customer service

Sales experience

Verbal communication

Tech-savvy

Flexible schedule

Job description

Job Description

Assistant Manager looking to grow with impeccable customer service and sales experience

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resourcesBonus based on performance

Job Description

Assistant Manager looking to grow with impeccable customer service and sales experience

Responsibilities

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

Incentives

• Bonus based on performance
• Discounts with Verizon Wireless and KinderCare
• Health insurance
• Growth opportunities available
• Discounted services and gift cards

This role will start at our sister spa and will transition as development progresses

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.