Spa Manager

Genesis Health Clubs; Wichita (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Genesis Health Clubs in Wichita, KS seeks an experienced Spa Manager to lead our spa team and oversee daily operations. You will drive guest experiences from booking to checkout, coach estheticians and therapists, and monitor sales, memberships, and retail performance.

The role requires strong leadership, exceptional communication, and a passion for wellness. You'll ensure cleanliness, safety, and professional service while developing a high-performing team.

Qualifications

• Previous management or supervisory experience in a spa, salon, wellness, hospitality, or related environment.
• Strong leadership, communication, organization, and customer-service skills.
• Ability to motivate and develop a team.
• Strong business and sales awareness.
• Comfortable working in a fast-paced, customer-focused environment.
• Proficiency with scheduling, POS, and basic computer systems.
• Professional appearance and a passion for wellness and hospitality.
• Relevant state licenses or certifications are a plus.

Responsibilities

• Oversee the day-to-day operations of the spa, ensuring smooth and efficient service.
• Lead, coach, schedule, and support spa staff, including estheticians, massage therapists, and front-desk team members.
• Deliver an exceptional guest experience from booking through checkout.
• Monitor sales, memberships, retail performance, and other key business metrics.
• Manage inventory, ordering, supplies, and vendor relationships.
• Maintain high standards for cleanliness, safety, sanitation, and professionalism.
• Handle guest questions, concerns, and service recovery with professionalism.
• Assist with hiring, onboarding, training, and performance management.
• Create and implement strategies to increase bookings, revenue, retention, and retail sales.
• Ensure compliance with company policies and applicable health and safety regulations.
• Support marketing promotions, events, memberships, and client retention initiatives.
• Maintain a positive, professional, and team-oriented work environment.

Skills

Leadership

Customer service

Communication

Team development

Sales awareness

Operations management

Tools

Scheduling software

POS systems

Inventory software

Job description

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

We are seeking an experienced, motivated, and customer-focused Spa Manager to lead our spa team and oversee daily operations. The ideal candidate is a confident leader who is passionate about wellness, exceptional guest experiences, and developing a high-performing team.

Responsibilities

• Oversee the day-to-day operations of the spa, ensuring smooth and efficient service.
• Lead, coach, schedule, and support spa staff, including estheticians, massage therapists, and front-desk team members.
• Deliver an exceptional guest experience from booking through checkout.
• Monitor sales, memberships, retail performance, and other key business metrics.
• Manage inventory, ordering, supplies, and vendor relationships.
• Maintain high standards for cleanliness, safety, sanitation, and professionalism.
• Handle guest questions, concerns, and service recovery with professionalism.
• Assist with hiring, onboarding, training, and performance management.
• Create and implement strategies to increase bookings, revenue, retention, and retail sales.
• Ensure compliance with company policies and applicable health and safety regulations.
• Support marketing promotions, events, memberships, and client retention initiatives.
• Maintain a positive, professional, and team-oriented work environment.

Qualifications

• Previous management or supervisory experience in a spa, salon, wellness, hospitality, or related environment.
• Strong leadership, communication, organization, and customer-service skills.
• Ability to motivate and develop a team.
• Strong business and sales awareness.
• Comfortable working in a fast-paced, customer-focused environment.
• Proficiency with scheduling, POS, and basic computer systems.
• Professional appearance and a passion for wellness and hospitality.
• Relevant state licenses or certifications are a plus.