Assistant Spa Director — Elevate Guest Experience & Sales

Heights Wellness Retreat; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

A national wellness franchise is seeking an Assistant Spa Director to support the Spa Director in ensuring exceptional guest service and team satisfaction. The role involves managing operations, recruiting, training, and fostering an environment focused on excellence. The ideal candidate will have at least 2 years of management experience, strong leadership skills, and proficiency in sales. Passionate about wellness and team development, this position offers a dynamic work environment with weekend and evening hours expected.

Qualifications

• Minimum 2 years of proven sales or retail management experience.
• Self-starter mentality with leadership and organization skills.
• Experience in training, coaching, and conflict resolution.

Responsibilities

• Assist with recruitment, hiring, and training of employees.
• Manage team member schedules for daily operations.
• Create an environment focused on exceptional guest service.

Skills

Sales management

Leadership skills

Communication

Interpersonal skills

Tools

Zenoti or similar spa POS software

Job description

A national wellness franchise is seeking an Assistant Spa Director to support the Spa Director in ensuring exceptional guest service and team satisfaction. The role involves managing operations, recruiting, training, and fostering an environment focused on excellence. The ideal candidate will have at least 2 years of management experience, strong leadership skills, and proficiency in sales. Passionate about wellness and team development, this position offers a dynamic work environment with weekend and evening hours expected.