Assistant Solution Manager - Onboarding & Client Success

The Benefit Company, Inc.; Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Robust in-house training program

Medical, Dental & Vision Benefits

Life Insurance

Employee Assistance Program

Pet Insurance

Cancer Insurance

Accident Insurance

Critical Illness Insurance

401(k) with Company Match

Referral Bonus Program

Paid Holidays and Paid Time Off (PTO) Program

Job summary

The Benefit Company, Inc. in Columbia, SC is seeking an Assistant Solution Manager to support the Solution Managers and assist clients with benefits. Responsibilities include developing resource materials, processing transactions, and providing excellent customer service. The ideal candidate has a high school diploma or equivalent and strong communication skills. This role offers robust in-house training and benefits including medical, dental, vision, and a 401(k) with company match.

Qualifications

• Customer service or relevant work experience is a plus.

Responsibilities

• Provide support to Solution Managers and deliver solutions to clients.
• Develop expertise in the proprietary platform for benefits administration.
• Process transactions in Benefitfirst as related to specific tasks.
• Provide excellent customer service through timely completion of responsibilities.
• Monitor and meet deadlines with a sense of urgency.
• Initiate skills development to become a future Solution Manager.

Skills

Excellent verbal and written communication skills

Strong interpersonal and customer service skills

Excellent organizational skills and attention to detail

Ability to work independently and collaboratively

Critical thinking

Education

High school diploma or equivalent

Job description

The Benefit Company, Inc. in Columbia, SC is seeking an Assistant Solution Manager to support the Solution Managers and assist clients with benefits. Responsibilities include developing resource materials, processing transactions, and providing excellent customer service. The ideal candidate has a high school diploma or equivalent and strong communication skills. This role offers robust in-house training and benefits including medical, dental, vision, and a 401(k) with company match.