Assistant Solution Manager

Benefitfirst; Columbia (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive in‑house training program

Medical, Vision and Dental Insurance

Employee Assistance Program (EAP)

401(k) with Company Match

Paid Holidays and Paid Time Off (PTO)

Job summary

Benefitfirst, based in Columbia, South Carolina, is seeking an Assistant Solution Manager to support our Client Services team. The role involves assisting Solution Managers and ensuring client-facing resources are developed accurately during onboarding and renewal periods.

The ideal candidate should demonstrate excellent communication and organizational skills, with a focus on customer service and problem-solving. Benefitfirst offers a comprehensive training program along with medical, dental, and other insurances.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and collaboratively.
• Strong critical thinking and problem-solving capabilities.

Responsibilities

• Support the Solution Management team effectively.
• Process tasks and transactions in the benefits platform.
• Deliver exceptional customer service and maintain timelines.
• Assist in creating onboarding and renewal materials.

Skills

Communication skills

Interpersonal abilities

Organizational skills

Problem-solving skills

Critical thinking

Job description

Who is The Benefit Company, Inc. The Benefit Company, Inc. is a private cloud‑based benefits eligibility management company that automates and supports an employer’s complete benefits cycle with an unmatched focus on accuracy. Our proprietary platform, Benefitfirst, has evolved into a robust benefits eligibility management tool that audits and transmits millions of eligibility updates to hundreds of carriers and vendors each year. Our deep knowledge of industry enables us to deliver innovative solutions tailored to each client.

Position Title: Assistant Solution Manager

The Assistant Solution Manager plays a key support role within our Client Services team, providing day‑to‑day assistance to Solution Managers, clients, and business partners. We are seeking motivated, detail‑oriented professionals who thrive in a collaborative and fast‑paced environment. In this role, you will help develop and maintain critical client‑facing and internal resources during onboarding and annual renewal periods. Responsibilities include assisting with system setup guides, enrollment materials, and ensuring all deliverables are completed accurately and within established timelines.

Primary Responsibilities

• Support the Solution Management team by demonstrating initiative, critical thinking, and a solutions‑focused approach when assisting clients and business partners
• Develop expertise in the company’s proprietary benefits administration platform
• Process transactions in our proprietary platform related to client support tasks and daily operations
• Assist in the creation, maintenance, and delivery of onboarding and renewal materials
• Deliver exceptional customer service through timely, accurate, and professional completion of responsibilities
• Monitor deadlines and prioritize tasks effectively to ensure service expectations are met
• Continuously develop skills and industry knowledge to grow into a future Solution Manager role

Critical Skills & Abilities

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Exceptional organizational skills with strong attention to detail
• Ability to work both independently and collaboratively within a team environment
• Strong critical thinking and problem‑solving capabilities
• Ability to manage multiple priorities in a deadline‑driven environment

What We Offer

• Comprehensive in‑house training program
• Medical, Vision and Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Pet Insurance
• Long and Short Term Disability Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 401(k) with Company Match
• Referral Bonus Program
• Paid Holidays and Paid Time Off (PTO)