Assistant Solution Manager

The Benefit Company, Inc.

Columbia (SC)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Robust in-house training program

Medical, Dental & Vision Benefits

Life Insurance

Employee Assistance Program

Pet Insurance

Cancer Insurance

Accident Insurance

Critical Illness Insurance

401(k) with Company Match

Referral Bonus Program

Paid Holidays and Paid Time Off (PTO) Program

Job summary

The Benefit Company, Inc. in Columbia, SC is seeking an Assistant Solution Manager to support the Solution Managers and assist clients with benefits. Responsibilities include developing resource materials, processing transactions, and providing excellent customer service. The ideal candidate has a high school diploma or equivalent and strong communication skills. This role offers robust in-house training and benefits including medical, dental, vision, and a 401(k) with company match.

Qualifications

Customer service or relevant work experience is a plus.

Responsibilities

Provide support to Solution Managers and deliver solutions to clients.
Develop expertise in the proprietary platform for benefits administration.
Process transactions in Benefitfirst as related to specific tasks.
Provide excellent customer service through timely completion of responsibilities.
Monitor and meet deadlines with a sense of urgency.
Initiate skills development to become a future Solution Manager.

Skills

Excellent verbal and written communication skills

Strong interpersonal and customer service skills

Excellent organizational skills and attention to detail

Ability to work independently and collaboratively

Critical thinking

Education

High school diploma or equivalent

Job description

The Benefit Company, Inc. is a private cloud‑based benefits eligibility management company that automates and supports an employer’s complete benefits cycle with an unmatched focus on accuracy. Our proprietary platform, Benefitfirst, has evolved into a robust benefits eligibility management tool that audits and transmits millions of eligibility updates to hundreds of carriers and vendors each year. Our deep industry knowledge enables us to deliver innovative solutions tailored to each client.

Position Title: Assistant Solution Manager
Department: Client Services

Overview

The Assistant Solution Manager provides hands‑on daily assistance and support to our dynamic team of Solution Managers, Clients and Business Partners. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Your primary responsibility will be to assist our team with the development of critical front‑end internal and external resource materials for our clients during their initial onboarding and yearly renewal periods; including providing excellent assistance with our System Setup Guides and enrollment materials within the expected timeframes provided to our clients.

Primary Responsibilities

Provide support to our team of Solution Managers by displaying initiative and critical thinking in order to deliver solutions to our clients and business partners.
Develop expertise in using our proprietary platform for administering benefits.
Process transactions in Benefitfirst as they relate to specific tasks in support of our clients.
Provide excellent customer service through timely & accurate completion of all job responsibilities.
Display a sense of urgency for monitoring and meeting deadlines.
Display initiative to develop skills and knowledge that will position you as a future Solution Manager candidate.

Critical Skills/Abilities