Assistant Site Manager - Lead Operations & Team Growth

El Car Wash; Maryland; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash in Maryland is seeking an Assistant Site Manager to be the right hand of the Site Manager, driving daily operations, developing the team, and ensuring every customer experience is top-tier. When the SM isn’t present, you’re in charge — and you don’t need to be asked.

You’ll oversee staffing, onboarding, coaching, and scheduling to build a reliable, high-performing team, while monitoring daily metrics to improve results and maintain peak wash performance.

Qualifications

• Reliable attendance — you model the standard for the entire team.
• Proven supervisory or shift management experience — you've held a team accountable before.
• Strong real-time coach — you develop people, not just direct them.
• Demonstrated ability to handle team conflict constructively — you address it, you don't avoid it.
• Operationally sharp — you manage labor, scheduling, and throughput simultaneously.
• Customer-first mindset even under pressure.
• Comfortable reading daily metrics and taking action on them.
• Flexible availability including evenings, weekends, and holidays.
• Background in car wash, QSR, retail, or hospitality is a plus.
• High school diploma or equivalent; Associate's or higher in Business is a plus.

Responsibilities

• Run the day-to-day - Support daily operations, staffing, and site performance to keep everything running strong — every shift, every day.
• Build a winning team - Support recruiting, onboarding, and scheduling to create a reliable, high-performing team.
• Coach and develop talent - Provide real-time feedback, build skills, and grow future leaders within EL. You develop people — you don't just direct them.
• Handle conflict head-on - Address team conflict and culture issues directly and promptly. You don't let problems fester or escape unnecessarily.
• Set the service standard - Deliver fast, friendly, and flawless experiences — every customer, every time.
• Drive performance through the numbers - Track daily metrics — sales, labor, inventory, and equipment — and take action to improve results.
• Hold the site independently - When the Site Manager is out, you run it — confidently, calmly, and without unnecessary escalation.
• Keep the wash at peak performance - Ensure equipment is operational, maintained, and ready to deliver consistent results every day.

Skills

Supervisory experience

Team coaching

Strong operations

Customer-first mindset

Time management

Problem solving

Conflict resolution

Attendance reliability

Flexible scheduling

Reading daily metrics

Education

High school diploma or equivalent

Associate degree in Business

Job description

El Car Wash in Maryland is seeking an Assistant Site Manager to be the right hand of the Site Manager, driving daily operations, developing the team, and ensuring every customer experience is top-tier. When the SM isn’t present, you’re in charge — and you don’t need to be asked.

You’ll oversee staffing, onboarding, coaching, and scheduling to build a reliable, high-performing team, while monitoring daily metrics to improve results and maintain peak wash performance.