Assistant Site Manager — Lead Growth & Service Excellence

Express Wash Concepts LLC; Toledo (OH); On-site; USD 60,614,000 - 66,125,000; Full time

Benefits offered by this job

Health care benefits

401(k) with company match

Unlimited Wash Club

Company-provided uniforms

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts LLC is hiring for an Assistant Site Manager in Toledo. Earn $22.00 per hour with potential incentives based on site performance. The role focuses on day-to-day store operations, sales, and leading a team to deliver excellent customer service.

You will manage labor, scheduling, and P&L, while ensuring safety, quality, and compliance. The program offers growth paths from assistant to leadership positions and beyond.

Qualifications

• High school diploma or equivalent required.
• Associate or Bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present professional image according to appearance guidelines.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities.
• Perform other related duties as required and assigned.

Skills

Leadership

Customer service

IT proficiency

POS systems

Microsoft Office

Education

Associate or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts LLC is hiring for an Assistant Site Manager in Toledo. Earn $22.00 per hour with potential incentives based on site performance. The role focuses on day-to-day store operations, sales, and leading a team to deliver excellent customer service.

You will manage labor, scheduling, and P&L, while ensuring safety, quality, and compliance. The program offers growth paths from assistant to leadership positions and beyond.