Assistant Site Manager - Clean Express Auto Wash

Express Wash Concepts LLC; Gould (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

401k with company match

Paid vacation

Uniforms provided

Ongoing training

Job summary

Express Wash Concepts LLC's Clean Express Auto Wash in Toledo, OH is seeking an Assistant Site Manager to support daily store operations and deliver outstanding customer service. You will lead sales efforts, present monthly unlimited car wash packages, and coach staff to meet company standards while coordinating scheduling and safety protocols for a fast-paced environment.

We offer a competitive hourly rate of $22.00, healthcare benefits, 401k with match, paid vacation, and ongoing training

Qualifications

• High school diploma or equivalent; assoc/bachelor's preferred.
• 1+ year of leadership experience.
• 2+ years of customer service with de-escalation.
• Proficient IT skills including POS and MS Office.
• Flexibility to work weekends.
• Strong verbal communication.
• Ability to supervise and train staff.
• Professional appearance per guidelines.

Responsibilities

• Assist site manager to ensure store operations meet customer needs.
• Lead sales by presenting monthly unlimited car wash packages.
• Manage labor, scheduling, and expenditures.
• Perform quality controls and cash handling with daily reconciliations.
• Monitor inventory and place orders as needed.
• Ensure safety protocols and SOPs are followed.
• Address customer escalations calmly.
• Support training and growth opportunities.

Skills

Leadership experience

Customer service

Verbal communication

IT & POS proficiency

Education

High school diploma or equivalence

Associate or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Job description

Location:4340 Heatherdowns Blvd, Toledo, Ohio, 43614Job Description:Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance.As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey.At Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.Why You’ll Love Working HereHealth care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.Secure future: 401k with up to 4% company match.Recognition programsOngoing training and professional developmentUnlimited Wash Club membership50% off retail itemsCompany-provided uniformsEducational reimbursementPaid vacation (per Employee Manual)Where Clean Cars Begin: Your RoleAs an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:Maintain high-quality day-to-day on-site store operations.Lead with integrity and foster a culture of respectful accountability.Strive to exceed sales goals and store growth.Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.Successful management of labor and staff schedulingEffective P&L management through monitoring of chemicals, utilities, and other expendituresMaintain quality assurance through accurate Quality Control checks.Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.Monitor inventory and supplies and assist with orders.Ensure adherence to all safety protocols and standard operating procedures.Properly address all customer escalations in a calm and collected manner.Learn wash process and equipment to expand the knowledgebase.Further growth through educational/training opportunitiesPerform other related duties as required and assigned.What You’ll Need to ShineHigh school diploma or equivalent required; associate or bachelor’s degree preferred.Minimum of 1 year of leadership experience.At least 2 years of customer service experience, including de-escalation tactics.Basic IT and computer proficiency, including POS systems and Microsoft Office.Ability to work flexible hours, including weekends.Strong verbal communication skills to effectively engage with customers.Capability to provide and follow clear directions.Ability to close the site at least two nights per week and open as needed.Ability to coach, mentor, and trainPresent professional image according to appearance guidelines Work Environment and Physical DemandsRequired to stand and move throughout the site for the entire shift.Ability to work on your feet for an entire shift in a fast-paced environment.Ability to work outside in all weather conditions.Ability to lift 25lbs.Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.