Assistant Site Manager II - Lead & Grow with Us

Express Wash Concepts; Bloomfield Hills (MI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Recognition programs

Ongoing training and professional dev.

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts is hiring an Assistant Site Manager in Bloomfield Hills, MI. Earn an hourly rate of $22.00 with incentives based on site performance, and grow into leadership roles through a clear development path.

You will support the site manager, drive sales of unlimited car wash packages, lead staff, and maintain daily operations while delivering excellent customer care and upholding safety standards.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train staff.
• Present professional image according to appearance guidelines.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledge base.
• Further growth through educational/training opportunities.
• Perform other related duties as required and assigned.

Skills

Leadership experience

Customer service

Verbal communication

De-escalation techniques

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts is hiring an Assistant Site Manager in Bloomfield Hills, MI. Earn an hourly rate of $22.00 with incentives based on site performance, and grow into leadership roles through a clear development path.

You will support the site manager, drive sales of unlimited car wash packages, lead staff, and maintain daily operations while delivering excellent customer care and upholding safety standards.