Assistant Site Manager II - Lead Growth & Customer Care

Express Wash Concepts; Michigan; Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401k with company match

Recognition programs

Training and development

Unlimited Wash Club

Employee discounts

Uniforms provided

Educational reimbursement

Paid vacation

Descripción de la vacante

Express Wash Concepts in Oxford, MI is seeking an Assistant Site Manager II to lead day-to-day store operations and ensure top-notch customer service. The role focuses on coaching staff, driving sales of unlimited wash packages, and maintaining quality control while managing labor and scheduling.

You will work closely with the site manager, monitor weekly performance, and participate in cash handling, safety protocols, and inventory management.

Formación

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.

Responsabilidades

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Manage labor and staff scheduling; monitor expenses and P&L.
• Cash handling, daily reconciliations, audits and deposits.
• Ensure safety protocols and standard operating procedures.
• Learn wash process and equipment to expand knowledge base.

Conocimientos

Leadership

Customer service

POS systems

Microsoft Office

Verbal communication

Coaching/mentoring

Educación

High school diploma or equivalent

Associate or bachelor's degree preferred

Herramientas

POS systems

Microsoft Office

Descripción del empleo

Express Wash Concepts in Oxford, MI is seeking an Assistant Site Manager II to lead day-to-day store operations and ensure top-notch customer service. The role focuses on coaching staff, driving sales of unlimited wash packages, and maintaining quality control while managing labor and scheduling.

You will work closely with the site manager, monitor weekly performance, and participate in cash handling, safety protocols, and inventory management.