Assistant Shop Manager — Fast-Paced Auto Service Leader

Driven Brands, Inc.; San Antonio (TX); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Career growth

Job summary

Take 5 Oil Change in San Antonio is seeking an Assistant Shop Manager to lead a fast-paced team on the shop floor. You will support the Shop Manager with daily operations, team development, and delivering a fast, friendly customer experience.

This role includes stepping in as Manager on Duty, ensuring safety and efficiency, completing opening and closing procedures, training new teammates, and identifying opportunities for improvement.

Qualifications

• Minimum 6 months’ customer service experience in a fast-paced service environment delivering consistent and exceptional customer service experience for every customer.
• Minimum 6 months’ experience leading, coaching, or mentoring others in a fast-paced environment.
• Commitment to following and maintaining facility and safety control policies and practices.
• Strong communication skills and comfort providing direction, coaching, and feedback to team members.
• Initiative, accountability, and follow-through on responsibilities.
• Ability to remain calm, organized, and solutions-focused during busy periods.
• Ability to meet applicable age and certification requirements, including Inspector Certification when required.
• Reliable transportation to and from your work location.

Responsibilities

• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow-up.
• Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
• Serve as Manager on Duty when needed by coordinating workflow and helping the team deliver safe, efficient, high-quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Perform all Certified Technician and Lead Technician responsibilities.
• Lead the shop in daily operations and help drive performance.

Skills

Customer service

Leadership

Communication

Team coaching

Job description

Take 5 Oil Change in San Antonio is seeking an Assistant Shop Manager to lead a fast-paced team on the shop floor. You will support the Shop Manager with daily operations, team development, and delivering a fast, friendly customer experience.

This role includes stepping in as Manager on Duty, ensuring safety and efficiency, completing opening and closing procedures, training new teammates, and identifying opportunities for improvement.